42. Digital Workspace: Today’s Contact Center: A Fusion of AI and Cloud for Improved Experiences
World Wide Technology - TEC37
English - July 08, 2021 15:32 - 37 minutes - 68.3 MB - ★★★★★ - 10 ratingsTechnology Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. In this episode of World Wide Technology's (WWT) TEC37 series on Digital Workspace, WWT's Ed Villarreal and Kim Kimkenben are joined by Google Cloud's Kishor Aher to discuss how to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.
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