73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss
World of Speakers
English - April 22, 2020 04:10 - 29 minutes - 39.8 MB - ★★★★★ - 32 ratingsBusiness business entrepreneur entrepreneurship marketing leadership interview health fitness career success Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 72: COVID-19: Innovating in unprecedented times with Josh Linkner
Ryan Foland speaks with Shep Hyken, Mary Drumond and Dan Gingiss, the global leading experts on customer service. In this episode of our COVID19 special series—they look at what has, and hasn’t, changed when it comes to offer great customer service to your audiences and event planners.
One of the key messages in this interview is to cultivate empathy—the best customer service comes from being able to understand how your customers feels and what they need.
Tune in for an interview chock full of insights on how to be not only a memorable speaker, but a leader, during this time.