![Working Smarter: Presented by Calabrio artwork](https://is3-ssl.mzstatic.com/image/thumb/Podcasts123/v4/c6/90/d6/c690d619-f74a-81f1-ff9f-e52e4cfc527b/mza_7965314029445467897.jpg/100x100bb.jpg)
WEM in Healthcare Organizations with Daniel Acosta
Working Smarter: Presented by Calabrio
English - May 31, 2023 10:08 - 33 minutes - 46.5 MB - ★★★★★ - 2 ratingsBusiness Technology business intelligence contact center customer service calabrio customer experience workforce management workforce engagement employee engagement quality management analytics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Building a World-Class WFM Team
Join our discussion with Daniel Acosta, a healthcare workforce management expert, in an eye-opening journey through the world of Workforce Engagement Management (WEM) in healthcare. In this thought-provoking podcast, Daniel shares his expertise and insights on optimizing patient access centers, revolutionizing call menu strategies, and leveraging data-driven decision-making to improve patient outcomes. Discover how WEM can transform your organization, expand your limits, and redefine the impact of patient access centers in healthcare.