State of the Contact Center 2022 with Shep Hyken
Working Smarter: Presented by Calabrio
English - October 25, 2022 10:00 - 17 minutes - 23.7 MB - ★★★★★ - 2 ratingsBusiness Technology business intelligence contact center customer service calabrio customer experience workforce management workforce engagement employee engagement quality management analytics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Kathy Sobus of ConvergeOne - Employee Engagement and Quiet Quitting
Next Episode: Part 2- State of the Contact Center 2022 with Shep Hyken
Calabrio recently released a report on the State of the Contact Center, where we surveyed 250 consumers and contact center managers to understand where the contact center sits in their minds and ours. Listen in as Dave and Shep discuss some of the key insights revealed and some things your contact center can do to close the gap.