Machine Learning and Artificial Intelligence - What is it and how are contact centers using AI/ML?
Working Smarter: Presented by Calabrio
English - January 09, 2023 11:01 - 39 minutes - 53.6 MB - ★★★★★ - 2 ratingsBusiness Technology business intelligence contact center customer service calabrio customer experience workforce management workforce engagement employee engagement quality management analytics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Using CX to Defend Your Brand with Nate Brown
Next Episode: Back to Basics with Jim Davies
Join Dave and Kyle Smaagard for a discussion of what machine learning and artificial intelligence are, and how it could possibly impact contac center operations going forward. How can AI&ML help CX organizations be better at their jobs? Listen on to find out!