Episode 1: Daniel Rio from Zovio

Working Smarter: Presented by Calabrio

English - June 13, 2019 13:00 - 23 minutes - 10.8 MB - ★★★★★ - 2 ratings
Business Technology business intelligence contact center customer service calabrio customer experience workforce management workforce engagement employee engagement quality management analytics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 0: Introduction and Welcome

Next Episode: Episode 2: Nicole Price from Radial

In our first episode of the Working Smarter Podcast we visit with Daniel Rio from Zovio. Daniel is the Contact Center Director for Zovio of brings a wealth of experience to the table as well as a clear passion for improving the customer experience. We discuss contact center analytics and using data to tell a story in order to improve the customer experience.