Empowering Agents: Amazon Web Services & AI in Contact Centers
Working Smarter: Presented by Calabrio
English - December 01, 2022 17:30 - 34 minutes - 48 MB - ★★★★★ - 2 ratingsBusiness Technology business intelligence contact center customer service calabrio customer experience workforce management workforce engagement employee engagement quality management analytics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Part 2- State of the Contact Center 2022 with Shep Hyken
Next Episode: Using CX to Defend Your Brand with Nate Brown
Contact centers use advanced technology like AI and machine learning—not to replace human interactions, but to enhance them. Dave is joined by Amazon Web Services’ Shalima Bhalla to discuss how Calabrio, AWS, and Amazon Connect work together to improve the agent experience. The result? Easier, more efficient, and more enjoyable contact center experiences for everyone.