Brandon Caudle and Kenny Butler

Working Smarter: Presented by Calabrio

English - May 18, 2020 06:00 - 33 minutes - 22.9 MB - ★★★★★ - 2 ratings
Business Technology business intelligence contact center customer service calabrio customer experience workforce management workforce engagement employee engagement quality management analytics Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Paul Stockford - Contact Center Disruptors

Next Episode: Jim Burdick

In this episode we sit down with Brandon Caudle and Kenny Butler to discuss agent engagement strategies in the contact center. These two gentlemen have a wealth of experience in the contact center and offer some greats insights and real-world tips on ways to engage your agents in a meaningful way in order to drive the best customer service possible.