EP#94: Revisiting ‘Rebuilding trust and integrity after robodebt’

Work with Purpose: A podcast about the Australian Public Service.

English - January 01, 2024 17:00 - 32 minutes - 30.2 MB - ★★★★★ - 1 rating
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Previous Episode: Public Sector Unearthed – EP#6: Empowered communities with Kristina Musial-Aderer, Reshaune Singer and Jason Quin

Next Episode: EP#95: Revisiting ‘Embracing neurodiversity in the public sector’

The Robodebt Royal Commission highlighted the tremendous impact government policy gone wrong can have on the lives of Australians. The evidence given at the royal commission hearings also brought into question the state of ‘frank and fearless advice’ in the service.

In the first rerun of our best episodes in 2023, we revisit our conversation with two public service leaders: Dr Gordon de Brouwer PSM FIPAA, the Australian Public Service Commissioner, and Kathy Leigh, Head of Service and Director-General of the Chief Minister, Treasury and Economic Development Directorate, ACT Government. We examined the impact of robodebt, and discussed how the public service might reinforce its values around integrity, and rebuild courage and pride in its work.

Discussed in this episode:

The importance of empathy and compassion for those affected, the public, and the public serviceThe role of impartiality and objectivity in giving policy adviceBest practice behaviour and delivery to further embed integrity cultureWhat a modern and responsive public service should look like.

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