Post Status Excerpt — Support Tips For Plugin Developers
Post Status Podcasts
English - April 07, 2022 06:58 - 26 minutes - 24 MB - ★★★★★ - 34 ratingsTechnology wordpress web development web design post status agencies wordpress business wordpress professionals developers wordpress news freelancers Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
"Settings expectations, communicating well, and being responsive are the top 3 things you can do to improve your customer support." —Dave Rodenbaugh
In this episode of Post Status Excerpt, David sits down again with Dave Rodenbaugh, founder of Recapture.io. Dave has been involved with the business of WordPress plugins since 2009 with products like Business Directory Plugin and Another Classified WordPress Plugin.
Why This Matters: Dave explains how to set expectations for the support you offer, especially in the WordPress repository where users can download plugins for free and request — or demand — free support too. How you deal with problem customers and discover who has the skills to work effectively in support is important for WordPress product owners. If you have plugins or themes for sale inside and outside the WordPress.org repo, you'll find value in Dave's insights.
Every week Post Status Excerpt will bring you important news and insights from guests working in the WordPress space. 🎙️
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