Customer Service Critical to Retaining Customers

WJR Business Beat

English - June 20, 2023 05:00 - 2 minutes - 2.31 MB - ★★★★★ - 2 ratings
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Great products alone are not enough to keep customers loyal. It takes great products and great customer service in order to do so. 60% of Gen Z say they rarely or ever complain to a company when they have a negative digital service experience. Instead, they choose not to do business with that brand anymore.