How to Generate More Reviews and Standout in a Crowded Market - JC Sewer & Drain
Winning On Main Street - Small Business Podcast
English - May 30, 2019 20:16 - 18 minutes - 17.4 MB - ★★★★ - 15 ratingsBusiness how to run small business run your business technology software business strategy small business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
We are a tight-knit family-owned business that prioritizes strong ethics and review worthy service. Reviews are so important to building a strong reputation and the customer experience starts the moment a service request comes in. Once the service has been completed we follow up by email and phone to ensure our customers are satisfied. Most customers are willing to leave a review if you ask them and make it easy to do so.
I would say 90% of our advertising is online, we find a lot of success using social media and email marketing. We used targeted campaigns to reach our desired audience when they are looking for our services. Offering a small discount on the service is an effective way to get a prospect to engage.
Our CRM tool provides one centralized place to track customer interactions and it helps us provide a personalized customer experience. From the conversation history and invoices to payment processing and follow-up reminders.
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