Complaints from Employees and Customers About Coronavirus Concerns + A Leaked Memo
The Notorious Banker
English - March 17, 2020 22:16 - 1 hour - 59.7 MB - ★★★★★ - 54 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
I went on a rant about Bank of America's coronavirus gameplan.
I have received several DMs from angry Bank of America EMPLOYEES (Not Just Customers) about the conditions in the financial centers, call centers, and other places. Some bank branches are told to wear gloves, some aren't allowed to. Some places Lysol can't be used, because people are allergic, and a lot of people have just had it with Bank of America's handling of it. I discuss their frustration, plus some ideas of how they can use all their fancy equipment to get people out of their bank to provide a first-class experience without having 30 people in close quarters in a branch.
Plus, I talk about a leaked email I got from a Bank of America associate that mentions Bank of America talking points on what to say to clients who ask about coronavirus issues. You guessed it, It reads like a sales pitch. Emphasizing digital banking. Never saying that they wouldn't close, and feeding them lies about cleaning protocols, whenever we didn't have a true janitor in my branch the last 3 years.
(Note, most property management companies handle janitorial work, not the bank)
Plus "restricting travel" for bank associates who never leave the branch usually. Ok.
go to twitter.com/bankbetterguy, and I will be glad to share the document in private.
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