A Little Bit of Erica By My Side: Can You Celebrate When 1 in 10 Adopt Something?

Bank of America celebrates it's virtual assistant, "Erica's" one year anniversary by giving a bunch of stats to the general public. Although the stats show that it isn't a success at all

Learn in this podcast that only 10% of the customers at BofA use the tool that will eventually replace customer service. You will also learn that a lot of people over 40 are not adopting it, which causes the long lines and poor service at understaffed branches. You will also hear how "insightful" Erica is about your money, and learn how 37 million people have mobile banking, yet 27 million use it. Those 10 million people... Hmm..Something unethical happened!

Also learn that Erica has jokes but barely tells them, and that Erica doesn't give a damn, or at least shouldn't give a damn about your birthday.

I waste a lot of breath talking about something that is a waste of phone space :)

Links included are BofA's press release and PDF about how "awesome" Erica is...

 https://newsroom.bankofamerica.com/system/files/Erica_by_the_Numbers_Infographic_%28May_2019%29.pdf  

 https://newsroom.bankofamerica.com/press-releases/consumer-banking/bank-americas-ericar-completes-more-50-million-client-requests 

Our podcast today is brought to by our friends at KASASA!

Visit KASASA.com for information about a bank in your area that has Kasasa checking, which is free checking where you can earn rewards. Learn more about their awesome products on their website. You won't go wrong! :)

575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit.

ONE PENNY IS DONATED TO CHARITY FOR EVERY PODCAST PLAY!!! CLICK AWAY!!!

 Our website www.whyyourbanksucks.com for more info on our podcast, store, sponsorship info and much more!

Visit our Twitter Page @bankscrewedus - Running commentary with BofA clients and VIGILANTE CUSTOMER SERVICE

& Host James B on Twitter @jamesbisright. 

  Books Coming Soon: "The Banker Dude Presents: Beer Money: Banking and Financial Tips for Today's Modern Man"  

"Bank of America Nearly Made Me Homeless (And I Worked There)" Status plus my Complaints book, "The Bank Screwed US"

ALL PROJECTS WILL HAVE A PORTION OF PROCEEDS DONATED TO CHARITY. VISIT http://www.whyyourbanksucks.com/charity for more. 

---

Support this podcast: https://podcasters.spotify.com/pod/show/thenotoriousbanker/support