The Future of Designing for the Customer | Panel Discussion
Why Service Design Thinking
English - May 01, 2017 16:00 - 1 hour - 70.7 MB - ★★★★★ - 49 ratingsNon-Profit Business Technology business design designthinking innovation servicedesign Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
For this week’s episode, we are in for a special treat. This is a recording of a fascinating panel discussion called The Future of Customer Experience, by the service design community in Los Angeles. Hosted by John Ayers, who was our guest in episode six, they discuss the differences, similarities, and benefits between service design, design thinking, user experience design, customer experience, and more.
The panelists are:
Jod Kaftan, Group Design Director at Fjord
Sarah Stern, Service Design Manager at LootCrate
Michael Hardy, Lead Experience Designer at Tradesy
Chris Chandler, Design Practice Lead at Philosophie
Seema Jain, Director of Customer Experience at Bluewolf
Download the slides and get all the links in the show notes.
Special thanks to General Assembly in Los Angeles for being a generous partner in education for the Los Angeles Service Design community.
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Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.