The Business Case for Service Design | Jod Kaftan of Fjord
Why Service Design Thinking
English - March 01, 2018 17:00 - 35 minutes - 32.5 MB - ★★★★★ - 49 ratingsNon-Profit Business Technology business design designthinking innovation servicedesign Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Creating Culture with Claus Raasted | # 21
Next Episode: Turning a Service into an Experience | Paul Bulencea
Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty.
Check out the show notes for all references and links.
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Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.