Customer Journey Mapping | Daniel Sunden + John Flitcroft | #12
Why Service Design Thinking
English - July 06, 2016 16:00 - 39 minutes - 36.3 MB - ★★★★★ - 49 ratingsNon-Profit Business Technology business design designthinking innovation servicedesign Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com!
One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey.
________
Love what you hear? Please subscribe, rate, and review us!
Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.