One of the BEST ways to get acquainted with service design in
person is through an annual event called Global Service Jam. This event, co-founded by
Adam StJohn Lawrence and Markus Edgar Hormeß of the service
innovation agency WorkPlayExperience, is a
"hackathon" where people from all professions gather to ideate and
prototype a service business, all in one weekend. It is
simultaneously held in more than 100 cities each year, with
thousands of participants in a tight-knit community.


Adam is the embodiment of
everything that the Global Service Jam stands for: open-minded
creativity, teamwork, and lots of customer empathy. He talks about
how a background in improv comedy inspires the jam, and why it's so
important for everyone to participate.


The Jam was actually how I
found service design, when I was a participant several years ago. I
am now happy to be one of the co-organizers of this annual Los Angeles Global
Service Jam
and strongly encourage you to check it out and keep
an eye out for events in the future. To get an idea of the
innovative projects that come out of this event, check out videos
of the 2016 LA Global Service Jam
projects
.


Learn about Adam's work:

WorkPlayExperience

Global Service Jam

Global Gov Jam

Global
Sustainability Jam


________


Participate in the design challenge
on our website
.


________


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Special thanks to Monica Shriver of BraveMusician.com for this
episode's theme music.