Going from Employee to Owner and Continuing a Legacy with Ben Guzick of Uppercrust Bakery

WHOA GNV Podcast

English - April 08, 2019 12:00 - 57 minutes - 106 MB - ★★★★★ - 38 ratings
Business business entrepreneur entrepreneurship marketing finance leadership interview health fitness careers Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: 25 Years - A Gainesville Staple, The Swamp Restaurant with Ron DeFilippo

Next Episode: Changing the Automotive Industry with Rachael Wacha

What do you do when someone entrusts you with their legacy?

Have you ever considered who will take over your business in the future?

Going from co-worker to boss, continuing a legacy and standardizing processes while upholding the ultimate customer experience, Ben Guzick has had to do it all since purchasing Uppercrust Bakery from it's original owner Jacqueline 'Jackie' Dufty.

Join us in the conversation as we dive deep into these topics with Ben Guzick and the help of our guest host, Michael Dees, COE of New Scooters 4 Less.

4:31 Wrap Spot Giveaway - Details and how to enter.

5:09 Ben Guzick’s origin story, how he came to own Uppercrust bakery.

11:05 When did you start working at Uppercrust Bakery?

15:30 How many employees work at Uppercrust and how was the transition from co-worker to owner?

19:00 Is it easier to manage an employee who has more experience but is set in their way or a new employee who may be inexperienced but is eager to learn?

32:00 The customer service is incredible at Uppercrust, did the previous owner Jackie start that culture of great customer service?

39:27 What have been some of the challenges you’ve faced since becoming the owner of Uppercrust?

43:50 Are you working to create more efficiency at Uppercrust?

48:20 How did the purchasing process from Jackie go for Uppercrust?

52:05 What are some chefs or cooking idols you look up to?

CONNECT WITH OUR GUEST:

Ben Guzick

https://www.instagram.com/uppercrust_productions/

https://www.facebook.com/uppercrustproductions/

https://uppercrustgnv.com/

CONNECT WITH OUR GUEST HOST:

Mike Dees