In his book Remarkable Retail, Steve Dennis outlines the strategies that retailers can use to create a customer experience that leaves shoppers wanting more. In this interview, Steve explains which strategies will help retailers the most as they cope with the COVID-19 crisis.

James Cook is the director of retail research in the Americas for JLL. 

Subscribe: Apple Podcasts | Spotify | Google Podcasts
Listen: WhereWeBuy.show 
Alexa: Say "Enable the Where We Buy skill"

Tweet: @JamesDCook
Email: [email protected] 
Instagram: @jamcoo

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 

Read more retail research here:  http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Twitter Mentions