S4E4 Interview with Mike Heitzke, Lead Product Designer, CarMax Asurion on Management, Design Ops, Mental Health

What is UX?

English - November 24, 2021 05:00 - 53 minutes - 36.5 MB - ★★★★★ - 76 ratings
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Previous Episode: S4E3 An Interview with Nico Li, Senior User Experience Design Lead, Innovation and Design at Zebra Technologies

Next Episode: S4E5 Interview with Jesse Showalter, Full-Stack Designer and Content Creator

Mike Heitzke is a perpetual hobbyist. Competitive powerlifter, three-pedal car enthusiast, tinkerer and watch collector. He served within the logistics space at CarMax as a Lead Product Designer.

In this episode, we talked about:

MIke’s role at CarMaxDesign Operations and managementServing internal partners CarMaxExperience in managing designersThe first failure in leadershipMental HealthLife as a competitive powerlifterFirst design job from Craigslist

Links and Resources:

https://www.designbetter.co/designops-handbook

Org Design for Design Orgs: Building and Managing In-House Design Teams

Daring Greatly

Brian Brown books

5 Love Languages

The Five Dysfunctions of a Team: A Leadership Fable

The five keys to a successful Google team

https://twitter.com/heitzke

Twitter Mentions

@heitzke