What is Culture?
76 episodes - English - Latest episode: over 2 years ago - ★★★★★ - 29 ratingsHow does Tangoe—a global organization with nearly 2,000 employees, who has acquired several organizations throughout its 20-year history—maintain, nurture, or alter its collective company culture? Before answering that, an organization must first discover its culture as it currently exists—without judgement. And that’s precisely what this podcast intends to do. Join us as we rediscover Tangoe's culture through a series of candid interviews with employees, clients, and other leaders and professionals outside of our organization.
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Episodes
Episode 4: S6 - Episode #4: The SEED Program
November 10, 2021 00:00 - 18 minutes - 16.7 MBThis summer, after months of planning, Tangoe’s Operations department rolled out the Service Delivery Manager Service Excellence Employee Development Program. Also known as the SDM SEED Program. In late September, our first round of Service Delivery Managers went in front of the SDM Quarterly SEED Board, and eleven employees achieved SEED certification. In this episode, you get to hear global experiences from three of the certified: Vicky Pearce, from England; Christian Smith from t...
Episode 3: S6 - Episode #3: Recognition
September 12, 2021 00:00 - 16 minutes - 14.1 MBCarmen Sorice, Tangoe's Senior Vice President of Strategic Partnerships, is fairly new to the company though is already making a big impact. In this candid episode, we talk about how to have both productive work weeks and productive weekends, why recognition is an important part of being a leader, what it takes to become a best place to work, and how he’s helping build a “winning culture” within the sales organization.
S6 - Episode #2: Customer & Employee Experience
May 31, 2021 00:00 - 15 minutes - 15.1 MBDerek McCauley, Tangoe’s Vice President of Services, indirectly supports and manages a team within our operations department comprised of nearly 250 employees. Hear what he believes makes a company, “a best place to work.” In addition, you’ll get to learn more about Tangoe’s newly released SEED (Service Excellence Employee Development) Program and our commitment to improving the customer and employee experience.
S6 - Episode #1: Integrity
April 22, 2021 00:00 - 15 minutes - 14.3 MBOne of Tangoe’s Priorities for 2021 is to become, “The best place to work.” But what does that mean to different people across our organization? What do we expect from our jobs, our colleagues, our managers? What does it take for a company to be considered a best place to work? In season six, we’ll search for answers to all those questions. The premiere episode features Patricia Cairns, Tangoe’s Service Delivery Manager, who has been with the company since 2010 when she began as an I...
S5 - Episode #9: A Culture of Cybersecurity
October 08, 2020 00:00 - 16 minutes - 14.7 MBOctober is Cybersecurity Awareness Month, which is a time to raise the collective awareness of online threats and vulnerabilities. It's also a time to ensure that everyone does their part to increase online safety and security. You might be wondering: What does cybersecurity have to do with culture? Why is this a relevant topic for this podcast? Both fair questions, and in this episode, you will hear Tangoe’s Chief Information Officer, Mark Troller, discuss what it means—and why it’s...
S5 - Episode #8: Charity Miles
September 21, 2020 00:00 - 35 minutes - 31.1 MBGene Gurkoff founded Charity Miles in 2012 in honor of his grandfather who passed away from Parkinson’s Disease. Eight years later, it’s one of the top-rated health and fitness apps, and the #1 charity app in the app store. In this episode, we talk about Charity Miles’ Empowerment Program, which is designed for companies looking to build a culture that values health, empathy, and giving back. In addition, Gene and I discuss some challenges associated with being an entrepreneur, as we...
S5 - Episode #7: Compilation - Sixth Look Back
September 08, 2020 00:00 - 19 minutes - 24.2 MBThis compilation episode features the past ten conversations, which aired from May to August 2020, and includes a wide variety of guests (both inside and outside of Tangoe) from current and former employees, to entrepreneurs, to professors. To hear any of the ten episodes featured here today, visit whatisculturepodcast.com and the associated blog for this episode includes information and links to every guest.
S5 - Episode #6: Refresh Button
August 18, 2020 00:00 - 36 minutes - 31.8 MBIn this week’s episode, Anna Evans and Austin Trout, both Tangoe employees from Indianapolis who serve on the culture committee, come onto the podcast to discuss challenges posed on their teams during the pandemic and to address why our entire organization must work to think differently about how best to engage our employees during a very challenging time.
S5 - Episode #5: Everything in Phases
August 10, 2020 00:00 - 40 minutes - 34.7 MBLauryn Robinson, Tangoe’s Director of Service Excellence, takes time out of her Kentucky vacation to discuss her progression at Tangoe, challenges posed by COVID-19, the struggles of a working parent, and the current state of our company culture, including what we can or should start doing to help nurture it. This episode also includes a surprise guest who shares a revealing account of her experience joining Tangoe in the midst of a pandemic.
S5 - Episode #4: Challenge and Triumph
July 27, 2020 00:00 - 34 minutes - 30.1 MBThis week we head southeast of Denver, Colorado for an inspiring conversation with Tangoe’s Stephanie Newman, Senior Business Analyst, tenured remote employee, and an industry veteran with more than 20 years of experience. In this candid episode, Stephanie shares challenging yet pivotal moments in her life — including the acquisition of Telwares in 2011, living with a chronic disease, and undergoing a divorce — all events that ultimately helped her regain confidence and achieve a hea...
S5 - Episode #3: Readiness
July 20, 2020 00:00 - 33 minutes - 27.8 MBThis week, we step outside of Tangoe to speak with Esther Weinberg, Founder & Chief Leadership Development Officer of The Ready Zone. Esther coaches leaders through change with proven systems to reframe, refocus, realign—and ultimately—put people first. In this episode, we discuss what makes an organization resilient and offer up some practical advice on what leaders can do to help create a "culture of readiness," even during a global pandemic. Esther’s breakthrough strategies have a...
S5 - Episode #2: Virtual Support System
July 13, 2020 17:21 - 37 minutes - 33.7 MBIn case you’ve forgotten, resilience is a key topic throughout season five, and this week, you’ll learn from the very inspiring Jennifer O’Hagan, Tangoe’s Director of Service Excellence, who’s been with the organization for more than 17 years. In this candid episode, Jen and I discuss many areas, including the true goal of Service Excellence, how to nurture workplace culture during a pandemic, and how her colleagues became her “virtual support system” as she experienced a very signif...
S5 - Episode #1: Equality
June 22, 2020 19:35 - 40 minutes - 35.9 MBThe season 5 premiere features Jasen Corrente, Tangoe's Director of Implementations, who’s been with the organization over 13 years. In this timely and important conversation, not only will you learn about Jasen and his team’s contribution to the business, as well as his perceptions of our culture (pre and post COVID-19), you will also discover more about LGBTQTIA+ Pride Month, and why it’s so important that we all help contribute to a collective company culture that promotes equalit...
S4 - Episode #10: Cultural Effect of COVID-19
June 09, 2020 00:00 - 48 minutes - 44.1 MBSeason 4 concludes with a professional and outside perspective from Paul Mastrangelo, the Principal Strategist at CultureIQ, a global culture management company, headquartered in New York City, that helps organizations align their culture with their business goals. Paul is a former tenured professor who received his Ph.D. in Industrial and Organizational Psychology from Ohio University. He has more than 25 years of experience in organizational development, organizational research, an...
S4 - Episode #9: Backwards and Forward
June 01, 2020 00:00 - 38 minutes - 35.4 MBThis week's episode features Tom Nevins, Tangoe’s Director of Solutions Architecture, who has been with the organization more than 15 years. Tom and I recorded back on March 10th, with the intention to release his episode the following Monday, but almost immediately after our conversation, the coronavirus pandemic took over this show and much of our lives. And although season four of this podcast has been utilized to discuss the impact/effect that the global pandemic has had on Tango...
S4 - Episode #8: Current Sales Environment
May 18, 2020 00:00 - 29 minutes - 26.4 MBAs the Chief Revenue Officer (CRO), Mark Desautelle is responsible for all revenue generating activities, including the direction and the management of Tangoe’s sales organization and all of our business development efforts. Think pre-sales, sales, renewals, sales enablement, and sales operations. In this episode, Mark discusses the current sales environment, including the specific challenges (and opportunities) that the coronavirus pandemic has posed for Tangoe’s sales team.
S4 - Episode #7: Disaster Recovery
May 11, 2020 00:00 - 30 minutes - 28.8 MBThus far in season four, we’ve spent a lot of time talking about COVID-19 and how it has affected our Tangoe employees, both personally and professionally. But, we’ve never spoken to anyone whose job is preparing for and responding to these kinds of emergencies and natural disasters. This week’s guest is Gavin Tavares, Tangoe's Senior Manager of Business Continuity & Disaster Recovery, and we talk about all of the preparation and action that was and is involved behind the scenes duri...
S4 - Episode #6: Compilation - Fifth Look Back
May 04, 2020 00:00 - 24 minutes - 25.8 MBThis look-back episode features the past ten conversations, which aired from February to April 2020, and includes quite a mix of guests (both inside and outside of our organization) from current and former Tangoe employees, to authors, to therapists. Guests in this episode: Tanner Steele: Director of Client Experience at Lessonly; Sarah Argenal: Speaker, Writer, Author & Marriage and Family Therapist; Kelsey Balimtas: Customer Success Enablement Manager at HubSpot; Billy Boughey: Spe...
S4 - Episode #5: Memphis Coffee Talk
April 27, 2020 00:00 - 37 minutes - 31.1 MBShellie Allen (Tangoe’s Senior Manager of Implementations) and I initially set up a time to record an episode with just the two of us, but we quickly decided that it would more fun and more informative for our listeners if we brought on Shellie and her whole team, which includes Tammy Hunter, Stephanie Davis, and Michelle James, all Project Managers who work from our Memphis, Tennessee location. In this fun, yet very honest conversation, Shellie and her team (known as “The Allen Achi...
S4 - Episode #4: Worst Year - Best Year
April 20, 2020 00:00 - 33 minutes - 28.4 MBKaren Litz, Director of Product Management and Compliance, has been a remote employee of Tangoe for more than 20 years. She has undergone several mergers and acquisitions, and in that time, she’s worked in nearly every department, including: implementation, operations, customer service, development, products, sales, and legal. She’s a wealth of product knowledge, she’s seen many organizational changes, and she has overcome many personal challenges, making her an ideal person to bring...
S4 - Episode #3: Living in Lockdown
April 13, 2020 00:00 - 31 minutes - 27.6 MBDanielle Bauer joined MOBI in 2009 as in intern and is now Tangoe's Vice President of Global Solutions, where she indirectly leads a team of about 500 employees. Danielle and I recorded on March 20, 2020 - just one week after Bob and the rest of the executive team made the decision that all of our employees (who can fulfill their duties remotely) work from home for the remainder of March. In this episode, we talk about how COVID-19 has affected Danielle personally, as well as her tea...
S4 - Episode #2: Good Spirits
April 07, 2020 00:00 - 25 minutes - 23.4 MBAilsa Stewart works in our Abingdon, England office and is an Operations Manager for Mobile Solutions. She's been with Tangoe more than six years and is also a member of the culture committee. We recorded on March 24, 2020, and we had scheduled this interview well before the coronavirus had overtaken our lives. We both decided to record anyway, so I put my typical what is culture podcast questions aside, and we talked about how the global pandemic has affected her world, her country,...
S4 - Episode #1: Self-Care
March 29, 2020 00:00 - 38 minutes - 35 MBThis is a trying time for so many of us around the world, and it’s possible that you may find yourself feeling anxious, angry, scared, or disconnected. In the season four premiere, I bring back my friends and colleagues Sarah Curtis and Kirk Webb to offer up ways and ideas for how to take care of ourselves both mentally and physically during these challenging times, while many of us find ourselves somewhat isolated during the coronavirus outbreak. Disclaimer: We are not doctors. This...
S3 - Bonus Episode: 6 Tips to Improve Your Working from Home Experience
March 17, 2020 15:04 - 30 minutes - 26.1 MBThis special episode is for those currently working from home, as we all embrace the new normal and do our best to stay healthy throughout the coronavirus situation. Join Tangoe’s Amy Densmore, Director of Service Excellence & Tara Rodriguez, Senior Business Analyst (both long-time remote employees), as we share six best practices on how to make the most of working from home.
S3 - Episode #17: Organic or Intentional?
March 08, 2020 00:00 - 28 minutes - 23.9 MBThe season three finale features Billy Boughey, a nationally recognized host and speaker who’s led events for Delta, Chick-fil-A, Coca-Cola, FIFA and more. Billy’s also the Founder & President of the Atlanta-based company Elevate Experiences, a brand experience agency specializing in events and leadership. Plus—and the key reason I’ve brought him onto the show—just a few months ago, Billy released his brand-new book titled, Culture Reconstructed, a “start-where-you-are” guide to buil...
S3 - Episode #16: Learn from the Best
March 01, 2020 00:00 - 33 minutes - 31.6 MBIf I'm going to do a podcast about workplace culture, I should probably interview an employee from HubSpot - the winner of Glassdoor's Best Places to Work in 2020 (in the category of large U.S. employers). This episode features Kelsey Balimtas, HubSpot's Customer Success Enablement Manager and someone I once worked closely with before joining Tangoe in 2018. We cover many areas in this episode: We talk about what HubSpot is doing and has done to foster a positive workplace, including...
S3 - Episode #15: Burnout
February 23, 2020 00:00 - 32 minutes - 28.4 MBSarah Argenal, MA, CPC is a speaker, writer, and facilitator on a mission to eradicate the burnout epidemic that’s crushing working professionals, specifically working parents. Being overwhelmed by your responsibilities at work is not uncommon, and the topic has come up more than once on this podcast. Still, as Sarah and I cover in this episode, there’s a difference between being super-busy and being burnt out. In our frank yet thoughtful conversation, Sarah discusses what a burnout ...
S3 - Episode #14: Connections
February 09, 2020 00:00 - 37 minutes - 32.5 MBTanner Steel is the Director of Client Experience at Lessonly, a cloud-based learning management system (LMS), and one of Tangoe’s vendors. Interestingly enough, Tanner is also a former MOBI employee (2013-2017) and a follower of the podcast. In this candid episode, Tanner and I discuss fatherhood, his passion for culture, his experience at MOBI, and why he ultimately left the organization to join Lessonly.
S3 - Episode #13: Keep, Add, Remove
February 02, 2020 00:00 - 28 minutes - 42.3 MBOn January 7, 2020, Bob invited me to Tangoe's Leadership Kickoff Meeting at the Hilton Parsippany in New Jersey, where nearly 40 leaders were in attendance, representing every department. The goal of the meeting was to launch the new year with a clear, collective direction, ensuring that all leaders and all departments were aligned with Tangoe’s 2020 objectives. In this episode, eight members of Tangoe's leadership team answer three simple questions: (1) What is one word to describe...
S3 - Episode #12: Fourth Look Back
January 26, 2020 00:00 - 15 minutes - 20.9 MBThis episode is a compilation of the last ten interviews, which were aired from October 2019 to January 2020. Compilations are great because it’s way for you to get the essence of the last ten guests by listening to one short episode. Plus, these shows are perfect for new listeners. So if you are enjoying the show and want to share it with someone – this a great one to send their way.
S3 - Episode #11: Tell Your Story
January 19, 2020 00:00 - 33 minutes - 29.7 MBMike “C-Roc” Ciorrocco is an entrepreneur, motivational speaker, mortgage & real estate expert, and host of the new podcast, "What Are You Made Of?" In this episode, you’ll learn how Mike and his three best friends focused on culture to help build one of the most profitable divisions within their organization, Nations Lending. You’ll also hear the four focus areas Mike used and continues to use in order to help develop, nurture, and maintain a healthy and productive culture. Plus, yo...
S3 - Episode #10: Healthy Vulnerability
January 14, 2020 19:28 - 43 minutes - 34.8 MBIf you’re familiar with this podcast, then you know that most of the guests have been employees of Tangoe, the global Enterprise Technology Management company that I work for. But looking ahead, I will feature guests from several other organizations, professions, and industries, all with their own unique perspectives and contributions. This week, I’m happy to share my conversation with Nicole Jansen, keynote speaker, founder of Discover the Edge, host of the podcast Leaders of Transf...
S3 – Episode #10: Healthy Vulnerability
January 14, 2020 00:00 - 43 minutes - 34.8 MBIf you’re familiar with this podcast, then you know that most of the guests have been employees of Tangoe, the global Enterprise Technology Management company that I work for. But looking ahead, I will feature guests from several other organizations, professions, and industries, all with their own unique perspectives and contributions. This week, I’m happy to share my conversation with Nicole Jansen, keynote speaker, founder of Discover the Edge, host of the podcast Leaders of Transformation...
S3 - Episode #9: Flipping the Tables
January 06, 2020 00:00 - 36 minutes - 33.2 MBIn this special episode, the tables get turned on the host, Rocco Lungariello, as he gets interviewed by Tangoe's Mike Iong, a past guest on the podcast (featured in S3-E4). Learn about how Rocco is handling the complexities of fatherhood, hear about his past corporate experiences, as well as how he uses his background in poetry and creative writing to help him produce this podcast. This is part one of the interview; part two will be released at a later date.
S3 - Episode #8: The Past is the Past
December 15, 2019 00:00 - 1 hour - 50.9 MBBrett Bonner, Tangoe's Director of Product Ops, talks about the culture shock that he experienced as Tangoe merged with Asentinel back in 2017. We talk about the journey and the progression of his career, including a management approach that has helped him lead a team of highly-engaged individuals. Very candidly, we also talk about the strides Tangoe has made in the last year in terms of culture, while recounting the past, as a reference point, to highlight how far we’ve progressed. ...
S3 - Episode #7: Working Parent
December 08, 2019 00:00 - 34 minutes - 29.8 MBWhat’s interesting about Audra is that she’s the first employee I interviewed from our Indianapolis, Indiana office, who isn’t a former Mobian. She joined the company in April 2019, four months after the acquisition of MOBI, and has always been a Tangoeroo… I found that very interesting, especially with regards to her perception of our culture. As a Product Marketing Manager, Audra says she’s passionate about helping Tangoe tell its story, while also providing the tools and the conte...
S3 - Episode #6: For the Skeptics
November 24, 2019 13:57 - 41 minutes - 36.6 MBKirk Webb, Tangoe’s Solutions Architect Director, helps our internal teams solve problems with technology, specifically by leveraging business applications. Currently, Kirk and his team is working on implementing a customer billing automation solution that can be fastened to our finance tool, NetSuite. We cover a lot in this episode: We talk about his new puppy, Ozzie. We talk about the Tangoe of the past, we talk about the Asentinel merger, we talk about the MOBI acquisition, we tal...
S3 - Episode #5: Enablement
November 17, 2019 00:00 - 37 minutes - 32.9 MBKatie Nehrenz, Tangoe's Director of Operational Enablement, who works from our Indianapolis office, discusses the Learning Management System, Lessonly, and the reasons why it's such a valuable internal resource. We also cover parenthood, including the challenges that come with raising a four-year-old son; and of course, we talk about the culture in the Indianapolis office, including how Katie feels we have and are handling the Tangoe/MOBI integration. Katie joined MOBI in 2013, and b...
S3 - Episode #4: Energy
November 10, 2019 12:52 - 1 hour - 58.1 MBThis week, the spotlight falls upon Mike Iong (pronounced Young), Tangoe’s Director of the Corporate Program Management Office. We cover many topics & areas in this episode, including Mike’s love for Brazilian jiu-jitsu, his relationship with his family, an incredible story of how he met his wife, the influence of his Chinese ancestry, his direct involvement with the Tangoe-MOBI integration team, as well as the current culture and vibe inside of Tangoe’s Parsippany, New Jersey office...
S3 - Episode #3: Knowledge Transfer
November 02, 2019 23:25 - 36 minutes - 31 MBThis week we head to Australia for a compelling conversation with Deb Hughes, Tangoe’s Regional Vice President/Director of Service Delivery for the APAC region. Deb is very knowledgeable about the Technology Expense Management industry and is also a wise and insightful person with a unique and interesting tale of her journey with Tangoe. In this episode, you'll also learn that Deb is a world traveler, a huge Star Wars and ABBA fan, and somewhat of a celebrity, having appeared on thre...
S3 - Episode #2: Mind & Body
October 27, 2019 00:00 - 37 minutes - 32.9 MBThis week, we travel to Bangalore, India, which is roughly 8,000 miles (or about 13,000 kilometers) from New York City, for an honest and inspiring conversation with Aarti Sharma, a Service Delivery Manager, who works from Tangoe’s Bangalore office. We cover many topics, including the struggles that come with working a night shift, the culture of the Bangalore office, and even her role as a Zumba instructor. Aarti also highlights and reminds us that as a Service Delivery Manager, par...
S3 - Episode #1: Third Look Back
October 20, 2019 00:00 - 18 minutes - 24 MBSeason three premieres with a compilation of the last ten episodes, which aired from July to October 2019. Hear insights from Tangoe employees, psychology professors, and outsiders who have been affected by our show in this very eclectic episode. Also, don’t forget to share this episode with any of your friends and/or colleagues that you know have not yet listened to the podcast. This week’s show is very shareable: It’s short. It includes multiple guests and perspectives, and it pain...
S2 - Episode #16: Part 2: Organizational Psychology
October 06, 2019 00:00 - 30 minutes - 28.4 MBPart two of the season two finale of What is Culture? features Dr. Mary Ignagni, a Psychology Professor at Sacred Heart University in Fairfield, Connecticut, and their Director of the Industrial-Organizational (I/O) Psychology program. In this episode, you'll hear Mary discuss the role of an I/O Psychologist, national culture versus organizational culture, dominant culture versus subcultures, as well as some challenges that Tangoe may face on our journey to rediscovering our culture....
S2 - Episode #16: Part 1: Organizational Psychology
September 29, 2019 16:37 - 46 minutes - 42.6 MBThis week, you'll learn from Dr. Christopher J. Budnick, an Assistant Professor of Psychology at Southern Connecticut State University, who earned a Ph.D. in Industrial-Organizational Psychology from Northern Illinois University. So, why did I choose to speak with an expert in this field? There are many reasons, and some of the answers will be revealed in this episode, but essentially, I thought it would be interesting to shed light on this particular field - to even know that it exi...
S2 - Episode #15: Collective
September 22, 2019 00:00 - 41 minutes - 38.1 MBThis week, I'm excited to share a fun and candid conversation with five members of the Collections Team at Tangoe, who all work together from our Shelton, Connecticut office. We talk about their primary goals and responsibilities, their group dynamic, their perceptions of our culture, their thoughts about our leadership, as well as why the team recently decided to listen to this podcast together as a department.
S2 - Episode #14: Transplanted
September 15, 2019 00:00 - 38 minutes - 35.6 MBMarina Deane is Tangoe's Senior Talent Acquisition Specialist helping bring the right people into our organization. Marina was born in England and began her career with us nearly six years ago, shortly after the British company ttMobiles was acquired by Tangoe. In 2017, Marina and her husband moved from England to the United States and have been living in New Hampshire ever since. Fortunately for us, Marina retained her position with Tangoe. Before joining our organization, for more ...
S2 - Episode #13: Versatility
September 08, 2019 00:00 - 42 minutes - 39.1 MBThis week, we learn Tara Rodriguez, Senior Business Analyst, a seasoned professional who’s been in the Technology Expense Management (TEM) industry more than 20 years. In fact, she’s one of Tangoe’s most tenured employees and has worked in nearly every sector of the business; she’s also experienced several mergers and acquisitions. Currently a remote employee based in our Parsippany, NJ office, Tara’s a Senior Business Analyst with two chief responsibilities: First, overseeing ongoin...
S2 - Episode #12: Employee Appreciation
August 25, 2019 00:00 - 45 minutes - 41.9 MBThis special episode features more than a dozen Tangoe employees from our Indianapolis office and was recorded during their Power Week (August 19-23), which was five consecutive days of activities and events that celebrate Tangoe's four core values: integrity, excellence, selflessness, and courage. It was also a week chock-full of activities and events that exemplify employee appreciation. This episode also includes portions of Tangoe's August Town Hall address (broadcasted via Insta...
S2 - Episode #11: Work-Life Balance
August 18, 2019 00:00 - 45 minutes - 41.8 MBCaroline Couer, Tangoe’s Project Director, has been with the organization since 2017, though she was part of Anatole going back to 2006. In this informal conversation, Caroline discusses what it was like for her to be a part of two acquisitions—once in 2016 and again in 2017. You will also get to hear how the Tangoe offices in Europe are working more closely together every day, and how they’re integrating more and more with their colleagues in America. We even talk books, cuisine, an...
S2 - Episode #10: CMO's First Impressions
August 11, 2019 00:00 - 36 minutes - 33.2 MBThis week’s episode features Tangoe's new Chief Marketing Officer, Jill Ransome, who's been with the organization less than one month. In this candid conversation, Jill discusses the unusual interview process she experienced with Tangoe, her perceptions of our current culture, and some of her immediate plans of action for Marketing. Jill is the first C-level Tangoe employee, as well as our first new hire to be featured on the show.