From Pandemic Pressures to Innovation Ignition

Welcome to "It's Kind of a Big Deal," the podcast where we dive into the stories of businesses that have achieved something extraordinary. In this episode, our hosts are Mike Bruke and Natalie Woodbridge, sit down with Victoria from The Rental Bureau, winner of the Northern West Innovation Award. The Rental Bureau, a property management business, began in 2015 with a unique vision to redefine the tenant and owner experience.

Victoria shares how her frustrating experiences with property management in the UK led her to establish The Rental Bureau in New Zealand. With a focus on exceptional customer experiences for both tenants and property owners, they embarked on a journey of innovation.

Amid the challenges posed by COVID-19, The Rental Bureau seised the opportunity to revamp their processes. They explored new ways to conduct virtual property viewings and enhance communication, making property renting possible even during lockdowns. Victoria discusses the evolution of their innovative approach and the transformational impact it had on their business.

The conversation delves into the process of entering awards and the valuable insights gained from the application process. Victoria reflects on how the questions in the application forced them to think critically about their business, leading to fresh perspectives and a deeper understanding of their operations.

Becoming a finalist and then ultimately winning the award marked a significant milestone for The Rental Bureau. Victoria shares the sense of pride and motivation that spread throughout the team. The award not only validated their efforts but also ignited a renewed passion for pushing boundaries and achieving excellence.

Tune in to this inspiring episode of "It's Kind of a Big Deal" to learn how a dedication to innovation and customer-centric thinking can transform a business and its team, turning challenges into opportunities for growth.