Katherine Fogertey, CFO at Shake Shack — Grabbing a Byte : Innovation, digitalization and experience in the new age fast-food industry

Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders

English - November 30, 2021 09:00 - 29 minutes - 67.9 MB - ★★★★★ - 66 ratings
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Previous Episode: Syed Raj Imteaz, ICR — Convert Operations: Why (and how) you should use convertible securities

Next Episode: Paddy Spence, CEO & Amy Taylor, President of Zevia — Can-do!: The benefits of being nimble in the beverage industry

Highlights:

Learning within the fast-food industry (4:36) Digital transformation of the company (5:46) Enlightened hospitality and commitment to service (6:54) Creating a stellar experience for the customer (8:22) Importance of digital channels (10:02) How the company values its people, both customers and employees (15:45) Menu innovation (18:51) Cold-beverage innovation (21:22) Logistics of company balance sheets (23:15) Intention of digital ecosystem regarding promotions and user engagement (24:03)

Links:

Katherine Fogertey LinkedIn

Shake Shack LinkedIn

Shake Shack Mobile App

Feedback:

If you have questions about the show or topics you'd like discussed in future episodes, email our producer, [email protected]

Twitter Mentions

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