Protecting Your Brand Reputation

It may be a very ranty episode today and I'm going to apologise in advance. Although I am starting to wonder if they all are.

I had this great podcast planned for this week and I was going to run with it, but then unfortunately I had an experience happen on Monday and I just had to tell you about it. Because, well, we all know how much I love turning my experiences into lessons for you.

We've had the pee gate experience (go back and have a listen to why I cancelled my mastermind.) And now we've got the ruined brand rep experience. Because in one moment a hotel I stayed at, ruined my entire opinion of them and I'm gonna' tell you why so that you don't make the same mistake in your brand...EVER! Because every single move that you make in your business is a reflection of your brand. And people remember this shizzle! 

We don't even realise how much people are watching us and the opinions they are making. We are being judged on all the things we are saying online.  Our client journey is JUST as important as getting likes on social media or getting them through the door. 

Because people are continuously making judgments about who we are and I don't think we think about that enough in our brands. 

My experience is my inspiration on what I want to talk you about. How I can teach you based on those experiences comes from everyday lessons.

If we actually open our eyes enough there is inspiration all around us every single day. Unique ways that we can talk in ways that people need to hear. Because it might be from your one experience that finally gets someone to understand your message.

I'm not going to give too much more away, you'll have to tune in for the rest. 

But I'd love to hear what your thoughts on this episode. I'd love to hear of your experiences of bad customer service and what you've learned from them?

This is our time to be able to share with each other how we can be better and allow ourselves time to ask ourselves, are we really doing all that we can to make sure that our clients have the best experience and in turn are shouting about our brand for ever? 

Nicki's Resources: 

Nicki’s Website Just Brand You: https://justbrandyou.co.uk/ 
 The FREE Wonder Woman Story Guide: https://justbrandyouprograms.co.uk/wonder-woman-journey/
 Just Brand You on Facebook: https://www.facebook.com/justbrandyou/ 
 Just Brand You on Instagram: https://www.instagram.com/justbrandyou/ 
 Nicki’s LinkedIn: https://www.linkedin.com/in/nicki-louise-james-3832651b/