Jodi Guffee COO at Radiant Senior Living on high standards for team members and why failures are great opportunities

Jodi Guffee, the COO at Radiant Senior Living, gets joy from seeing her team reach their potential. That’s why she made Water the Bamboo mandatory reading and part of the onboarding process inside their company.

In this episode, you’ll hear why Jodi takes tasks off team members plates, doesn’t buy into fear as a motivator, and encourages her team to embrace change.

Don’t miss this highly motivational discussion with Jodi Guffee.

Episode Highlights:

01:05 - Why Jodi’s family decided to rebrand Farmington Centers to Radiant Senior Living 01:59 - Where Jodi’s positivity comes from 02:54 - How has Water the Bamboo resonated with Radiant’s staff 05:09 - How Radiant has adapted to the health crisis 07:28 - Who’s in Jodi’s Bamboo Circle 10:06 - The secret to a great culture at Radiant 11:19 - What Jodi is most proud of 13:09 - Jodi’s advice to her younger self 14:40 - How Jodi and her team overcome adversity 17:05 - Routines that help Jodi 19:57 - How Jodi’s team continues to believe in watering the bamboo 22:17 - What kinds of pandas show up for Jodi 24:47 - Jodi’s thinking around mentoring and encouragement of millennials 29:35 - How Radiant’s staff answers the phone 30:09 - Seeking progress, not perfection 30:59 - How Jodi gets her team to make changes to things that aren’t working 32:51 - What’s Going Well for Jodi 36:04 - Why Jodi uses the term “season” when going through a moment in time 45:10 - Why Jodi came on the Water the Bamboo podcast

Guest at a Glance

Jodi L. Guffee is the owner and Chief Operating Officer of Radiant Senior Living, based in Portland, Oregon, where she leads the operations and oversight to all aspects of the business of 17 communities throughout 6 states, ranging from Independent Living to Memory Care.

 

Learn more about Jodi on the Radiant website or LinkedIn

Notable Quotes

On why the family rebranded Farmington Centers to Radiant Senior Living: “Radiant has everything to do with bringing light into challenging situations and shining a light on a path of sometimes a difficult journey and being a light to people that are maybe seeking a new opportunity in their careers.” “It brings joy to me to see people reach their greatest potential, no matter what point in life they're at.” “Water the Bamboo is actually an onboarding tool. So anybody that comes on to the Radiant team at any one of our communities is onboarded with Water the Bamboo.” “At any given time, we are all still watering, regardless of if our bamboo is flourishing or it's going to take a couple more years before it peaks through the soil, or we need to plant a new crop.” “Fear has no purpose other than to motivate change potentially needed.” “I'm not afraid to be vulnerable. I'm not afraid to say I really don't have the answer right now. Let's work on this together. As a team, I'm always comfortable standing back and say, you're the boss of this.” “the thing that gets me the highest is to see a team member reach their highest potential, or just go right beyond their comfort zone to see what they're capable of doing. And even if they fail, just to see them try to reach a new potential, that is the kind of thing that gets me more than excited.” “I don't want to say that I'm crazy and that I look forward to losses or failures, but those are the greatest opportunities to self-reflect and make positive change.” “So that the teams know that I'm not above them, I like to ask them to give me a task each day that I can take off of their plates.” “I always tell our teams that these are beings made of feelings. And if you're not meeting their feeling needs, then you're not meeting almost anything because their feelings are going to direct their behaviors.” “I went on a social media diet about a month ago and I'm on that through January of 2021 and is about the best feeling I've ever had.” “I've just had to look at what has felt like a real challenging time in life and recognize that there are some real bright spots.” “I always tell everybody on my teams that the one thing that you can count on is that change is going to happen.”

Learn more about Greg Bell

More than just a motivational speaker, Greg Bell is a Portland, Oregon based thought leader, business consultant, and leadership coach. His popular books, What’s Going Well? and Water The Bamboo: Unleashing The Potential Of Teams And Individuals, have inspired an array of organizations, from Fortune 500 companies like Nike, Disney, and Comcast, to the Portland Trail Blazers and Division I NCAA athletic teams like the Oregon Ducks Football and the Gonzaga Bulldogs Basketball. 

Visit Greg’s website.

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