Vivino - Chad Boonsupa, Global VP of Customer Experience

Questions for now - Compelling perspectives on digital CX

English - December 10, 2017 20:44 - 28 minutes - 26.4 MB - ★★★★★ - 3 ratings
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Previous Episode: Getting personal: Leveraging the power of IoT and big data (with Strava)

Next Episode: Cogs and Marvel - Roisin Callaghan, CEO C&G USA

How will you and your team handle the 'perfect storm'? Can small startups have the same world-class customer experience as a Fortune 500 company? What are the only three metrics you need to measure? This Disney-trained CX leader, who compares his job to a Broadway production, has the answers.

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