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Asana - Brian Boroff, Head of Customer Success, Services and User Operations
Questions for now - Compelling perspectives on digital CX
English - November 12, 2017 19:13 - 35 minutes - 32.8 MB - ★★★★★ - 3 ratingsTechnology Business tech trends nps health tech web3 metaverse work from home automated intelligence fintech futurist work from anywhere Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: GoFundMe - Morgan Wood, Head of Customer Happiness
Next Episode: Peter Ryan - Ryan Strategic Advisory
Brian Boroff left Apple to build the customer experience operations of Asana – a fast-growing SaaS company with a product that helps teams work more effectively. In this interview, he talks about the central role of CS in SaaS, how to build highly effective user profiles, the curse of ‘tool fatigue’, and what’s next for CX.
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