7 Imperatives for Moving your Customer Experience to the Next Level.
Questions for now - Compelling perspectives on digital CX
English - February 18, 2018 20:45 - 24 minutes - 45.2 MB - ★★★★★ - 3 ratingsTechnology Business tech trends nps health tech web3 metaverse work from home automated intelligence fintech futurist work from anywhere Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Jeffrey Puritt - President & CEO, TELUS International
If your customer measures (CSAT, NPS etc) have hit a plateau, you might need to start thinking about your customers in a whole new way. Colin Shaw, founder of Beyond Philosophy, has published a new book to help you do that. 'The Intuitive Customer: 7 Imperatives for Moving your Customer Experience to the Next Level' delves into the psychology behind why customers act and make decisions the way they do. In this episode, Colin reveals how this knowledge can start moving those measures in the right direction.