Wayne McCulloch: The Best CS Framework Starts with Empathy - S8E1

Voices of CX

English - September 07, 2021 10:00 - 40 minutes - 37.4 MB - ★★★★★ - 22 ratings
Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Megan Burns - Marriage Counseling the Customer-Brand Relationship - S7E13

Next Episode: Shep Hyken: He Said He'll Be Back - S8E2

One of the world’s leading customer success experts and a Top 100 Customer Success Strategist, Wayne McCulloch works with Google Cloud’s entire SaaS portfolio as the Customer Success Leader. He’s a keynote speaker and the recipient of multiple industry awards with more than twenty-five years of experience in customer-focused roles.

Wayne began his software career at PeopleSoft and Vignette before becoming an SVP at Salesforce, the Chief Customer Officer at Kony, Inc., and the VP of the Customer Success Group at Looker.

For more information about The Seven Pillars, including downloadable templates and training and certification materials, visit www.cspillars.com - https://bit.ly/3jDeAxw

Follow Wayne McCulloch on Linkedin: https://bit.ly/3n0TRGa

Connect with the Voices of CX

Follow Worthix on LinkedIn: https://bit.ly/3tdGx26
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: https://bit.ly/3tcsrxS
Follow Mary Drumond on Twitter: @drumondmary

The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).