CX In Context

Voices of CX

English - May 24, 2022 13:00 - 8 minutes - 11.5 MB - ★★★★★ - 22 ratings
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Previous Episode: Even B2B Storytelling Is Made For People: Crystal Garrett - S9E6

Next Episode: Crushing the Competition With Service: CX For Small Businesses: Hank Ebeling - S9E7

On this week's CXIC, we took a note from the book of Warren Buffett: 'People will forget what you said, people will forget, but people will never forget how you made them feel'. That's why treating people like people is so important, especially in business.

🟠About Crystal Garrett
Professional writer, storyteller, and creator Crystal Garrett is a Sr. Copywriter at Salesforce, with over 15 years of experience creating content for television and film and demand-generating copy for digital media. Crystal has penned several episodes for Black Entertainment Television Network, optioned an original one-hour television series to Warner Brothers, had a screenplay adaptation stream on Netflix, and has a Hallmark made-for-television movie currently in production. Her collaborators include industry professionals Will Packer, Oscar-winner Regina King, Stephen Sondheim, Tyler Perry, and Sheldon Epps. Crystal earned her Master of Fine Arts degree at the prestigious Old Globe Theatre’s Professional Actors Program, University of San Diego on a full-ride scholarship and went on to hit the Broadway stage in a lead role. She has spent her free time volunteering at Riker’s Island’s high-security prison, Hosea Feed the Homeless, Charity:water, and Toys for Tots. She was born and raised in Seattle, WA, and has an affinity for the outdoors and travel.

🟠Connect with Crystal Garrett
Follow Crystal on LinkedIn: https://www.linkedin.com/in/crystlike1/

🟠Connect with the Voices of CX
Follow Worthix on LinkedIn
Follow Worthix on Instagram: @voicesofcx

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

🟠About Voices of CX Podcast
The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).