S5E9: Thales Teixeira - Products Don't Disrupt Markets; Customers Do

Voices of CX

English - May 18, 2020 13:00 - 39 minutes - 35.9 MB - ★★★★★ - 22 ratings
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Previous Episode: Brian Carlson - When Patient Experience Meets Quality of Care - S5E8

Next Episode: Brian Lamar - Survey Fatigue and How to Fix It - S5E10

Prof. Thales Teixeira is the co-founder of digital disruption consultancy Decoupling.co. Previously, he was the Lumry Family Associate Professor at Harvard Business School, where he taught for 10 years. His two primary domains of research constitute Digital Disruption and The Economics of Attention.

He has also been an expert reviewer for the US Food and Drug Administration under President Barack Obama. And he is one of the current judges of CNBC’s Disruptor 50 most innovative startups. He has consulted or advised top executives of over 15 of the Fortune 100 companies.

Follow Thales on LinkedIn: www.linkedin.com/in/thales-teixeira
Follow Thales of Twitter: @ThalesHBS

Follow Worthix on LinkedIn: www.linkedin.com/in/worthix/
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/
Follow Mary Drumond on Twitter: @drumondmary

Buy Thales' book Unlocking the Customer Value Chain here.