S4E14: Jeff Toister - Jumpstart Your CX with a Service Culture Mindset

Voices of CX

English - November 18, 2019 21:00 - 38 minutes - 34.8 MB - ★★★★★ - 22 ratings
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Previous Episode: S4E13: Sangram Vajre - Boost Your Win Rate with Account Based Marketing

Next Episode: Bonus Episode: Joe Pine - The Experience Economy is all about Time Well-Spent

Jeff Toister is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored customer service training videos on LinkedIn Learning, including Customer Service Fundamentals and Leading a Customer-Centric Culture.

Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute.

Follow Worthix on LinkedIn: www.linkedin.com/in/worthix/
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/
Follow Mary Drumond on Twitter: @drumondmary

Follow Jeff Toister on LinkedIn: https://www.linkedin.com/in/jefftoister/
Follow Jeff Toister on Twitter: @toister

Buy "The Service Culture Handbook" here: https://www.serviceculturebook.com/