Joe Pine - What's Next in Customer Experience - S1E1
Voices of CX
English - April 30, 2018 14:14 - 38 minutes - 70.8 MB - ★★★★★ - 22 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Joe Pine was the voice calling out about the coming of the experience economy long before it hit. His book, "The Experience Economy", written in 1998 helped lay the foundation of what is today's Customer Experience. Pine is a world renown thought leader in business, author, internationally acclaimed speaker, management advisor to Fortune 500 companies and entrepreneurial start-ups, and cofounder of Strategic Horizons.
In this episode, he speaks to podcast host Crystal Garrett and guest-host and Worthix CEO, Guilherme Cerqueira about what comes AFTER the experience. He also discusses staging distinctive experiences, the gap of perceptions versus authenticity, companies identifying time well spent versus time well saved, and taking advantage of digitization. He advises on “customering” and transforming your customers to help them meet their aspirations.
Access the transcript on our blog at https://voicesofcx.com/whats-next-in-customer-experience-joe-pine/?utm_source=soundcloud&utm_medium=description
Follow Joe Pine
LinkedIn: https://www.linkedin.com/in/joepine/
Twitter: @joepine
Customer Experience Ebooks: www.worthix.com/resource-page
Customer Experience Blog: blog.worthix.com
Worthix's Artificial Intelligent CX Survey: www.worthix.com
Follow Guilherme Cerqueira
LinkedIn: www.linkedin.com/in/guicerqueira/
Twitter: @guicerqueira
Follow Mary Drumond
LinkedIn: linkedin.com/in/marydrumond/
Twitter: @drumondmary