Jim Kalbach - Creating Value through Mapping Experiences - S3E10

Voices of CX

English - May 28, 2019 17:37 - 34 minutes - 31.2 MB - ★★★★★ - 22 ratings
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Previous Episode: S3 E9: Said Baaghil - Focus on Being Strikingly Different

Next Episode: James Dodkins - Doing Customer Experience like an Actual, Real-Life Rockstar - S3E11

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading visual online workspace for remote collaboration.

Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. Jim lived in Germany for 15 years before returning to the US in 2013. While there, he co-founded the European Information Architecture conferences, as well as the IA Konferenz.

Jim is widely know for his book, "Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams"

Access the transcript on our blog at https://voicesofcx.com/creating-value-through-mapping-experiences-jim-kalbach/?utm_source=soundcloud&utm_medium=description

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