How Hootsuite Teaches Brands to Serve Customers Better - Matt Fingerhut - S9E2

This week on the Voices of CX Podcast, we talked to Matt Fingerhut, Senior VP of Hootsuite's Global Customer Organization. We'll dive into how Hootsuite teaches brands to serve customers better by wielding social media intentionally and responsibly.

🟠About Matt Fingerhut
Matt's grateful to be on this podcast, on our planet, at Hootsuite, and among his friends and family. He appreciates it all, and tries his best to listen, learn, connect, and pay it forward.

For Hootsuite, Matt is the Senior Vice President of their Global Customer Organization, responsible for all things connected to their customers' post sales experience. In his role, Matt's priorities are simple: to nurture a culture in which his team can be their best, fearless, true selves; to build trust with Hootsuite's customers, leading and enabling them to be wildly successful leveraging the power of social; to inspire his team to do better for each other and for customers every single day; and to ensure Hootsuite's an ever-customer-obsessed place to work.

Matt's journey in technology began painfully, at Andersen Consulting, writing awful COBOL code for accounts payable systems for a grocery chain. He quit that and decided to pursue a career in non-profit. When he found it impossible to get paid, he wandered into Apple Computer, and that's when his career took off. In technology, Matt lucked into a fast-growing, dynamic, messy, and highly consequential field of work.

Since Apple, Matt's had quite the fortunate career: 18 years at Microsoft as Partner and General Manager, time at Salesforce as SVP in Customer Success, at Nordstrom as SVP leading Customer Care, at Amperity leading Customer Success, and a few more. Matt's seen, done, inquired, learned, taught, led, hated from time to time, loved, and grown. He has strong experience leading all things post sales, and thrives working with executive teams to connect, and to win. While he appreciates software, he is truly passionate about helping unlock the magic and potential of those around him.

Matt has an undergraduate degree from Stanford University.  He lives in Seattle with his wife, three kids, three dogs, and one cat. 

🟠To read the full transcript and sign up to our newsletter, visit the Voices of CX Blog: https://voicesofcx.com/how-hootsuite-teaches-brands-to-serve-customers-better/

🟠Connect with Matt Fingerhut
Follow Matt on LinkedIn: https://www.linkedin.com/in/matthewfingerhut/

🟠Connect with the Voices of CX
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🟠About Voices of CX Podcast
The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

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