Flipping the Script with Mary Drumond - S6E5 - Voices of Customer Experience

For the Season Finale of Voices of CX: Off the Cuff, we decided to flip the script and put Mary Drumond herself on the hot seat. As the host, she’s had great opportunities to learn from a small army of thought leaders, expert practitioners and top academics from all over the CX landscape. This time, she gives us her take on what she’s learned from seasons past, and how they’ve reshaped her views on the industry.

🔴 This episode was recorded live. Check out the full video:

Mary Drumond
Mary Drumond is Chief Marketing Officer at survey tech startup Worthix, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX.

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Peter Fader
Listen to Peter Fader’s full episode on Voices of CX Podcast: “When Customers Don’t Matter”

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Dr. Nammy Vedire
Listen to Dr. Nammy Vedire’s full episode on Voices of CX Podcast: “Using Deliberate Innovation to Drive Growth”

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Matt Dixon
Listen to Matt Dixon’s full episode on Voices of CX Podcast: “Why Reducing Effort is the Secret to Retention”

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Nir Eyal
Listen to Nir Eyal’s full episode on Voices of CX Podcast: “Becoming Indistractable in an Online World”

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Thales Teixeira
Listen to Thales Teixiera’s full episode on Voices of CX Podcast: “Products Don’t Disrupt Markets; Customers Do”

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About Worthix
Worthix was born in the Experience where customers are the backbone, and customer-centricity is the soul of every company. Innovation is at our core, and we believe in welding technology to bring companies and customers together. Our purpose is to use cutting edge mathematical models and Artificial Intelligence to extract actionable, relevant, and easy-to-understand insight straight from your customers’ minds.