David Sakamoto - CS Begins with Empathetic Project Planning - S7E12

Voices of CX

English - June 21, 2021 10:00 - 33 minutes - 30.7 MB - ★★★★★ - 22 ratings
Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Ben Labay - Create Malleable Teams With Data - S7E11

Next Episode: Megan Burns - Marriage Counseling the Customer-Brand Relationship - S7E13

David Sakamoto brings deep passion and experience in leading customer experiences, developing teams, scaling businesses, and optimizing delivery of products and services to deliver customer outcomes and propel revenue growth.

He brings a unique background in customer success, sales engineering, services (professional, managed and support), product engineering and global operations. In his current role as Vice President of Customer Success atGitLab, he is responsible for leading the Customer Success organization, including Solution Architects, Professional Services and Technical Account Management.

Prior to joining GitLab, David built and scaled America’s Customer Success team at Cisco where he developed the end-to-end engagement approach (high/low touch, digital motion, partner success), doubled the size of the team to over 200 people, managed a $2B book of business and contributed over $350M in expansion. Prior to Cisco, David led customer success, services (i.e., professional, managed, support and training), and cloud operations for EVault’s cloud backup and disaster recovery as a service (DRAS). He brings a diverse set of experiences prior to EVault, including Cisco (Sr. Director of Engineering, Global Customer Operations), CITTIO (Vice President of Services and Customer Operations), Genentech, Yahoo, and SGI. Sakamoto holds a bachelor’s degree in Industrial Engineering from California Polytechnic State University, San Luis Obispo.

Access the transcript on our blog at https://voicesofcx.com/cs-begins-with-empathetic-project-planning-david-sakamoto/?utm_source=soundcloud&utm_medium=description

Follow David Sakamoto on LinkedIn
Follow David Sakamoto on Twitter @hapapower

Follow Worthix on LinkedIn
Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.