Dan Steinman: Customer Success is Vital to the Consumption Model - S8E6

Voices of CX

English - October 18, 2021 10:00 - 41 minutes - 37.7 MB - ★★★★★ - 22 ratings
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Previous Episode: Dan Gingiss: What Makes a Remarkable, Shareable Customer Experience? - S8E5

Next Episode: Leslie Short: Create a Company Culture You Can Be Proud Of with DEI - S8E7

On this episode, we talked to Chief Customer Evangelist at Gainsight, Dan Steinman. Dan has been deeply involved in the field of Customer Success before the phrase was coined by Salesforce, then adopted by virtually every major business in the world. He's seen business models shift over the years, from the subscription model to the newer consumption model, and explains how CS has been vital to each of them.

🟠About Dan Steinman
Dan Steinman is the Chief Evangelist at Gainsight.

Prior to joining Gainsight as Chief Customer Officer, Dan was the first Vice President of Customer Success and Renewals at Marketo. Dan is a globally recognized thought leader in the Customer Success space, an active blogger and speaker on its behalf, and co-author of the seminal book on Customer Success.

🟠Connect with Dan Steinman
Follow Dan Steinman on LinkedIn: https://www.linkedin.com/in/dan-steinman-79b272/

Get Dan's book, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue here: https://amzn.to/3luXjaK

🟠Would you like to read the full interview? Access the transcript on our blog at blog.worthix.com/dan-steinman-customer-success-is-vital-to-the-consumption-model-s8e6/

🟠Connect with the Voices of CX
Follow Worthix on LinkedIn https://www.linkedin.com/company/worthix
And Follow Worthix on Twitter: @worthix

Follow Mary Drumond on LinkedIn https://www.linkedin.com/in/marydrumond/
And Follow Mary Drumond on Twitter: @drumondmary

🟠About Voices of CX Podcast
The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).