15. James Dodkins about his life as Customer Experience (CX) Rockstar at Pegasystems

Ready Set Goal

English - April 05, 2022 11:00 - 31 minutes - 43 MB
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Previous Episode: 14. Siri Chilazi about equality and inclusion

Next Episode: 16. Kim Scott about workplace injustice and discrimination

Welcome to the #VoiceofSuccess. Today I have Customer Experience Rockstar James Dodkins with me. He is a Customer Experience Evangelist at Pega systems. But what is a CX Rockstar, this will is something James will explain today. As always in #VoiceOfSuccess, what is James drive? We also talk about:

How you create a magnetic brand and stand out from the crowd? How do you get new happy customers? How do you deliever a kick as customer experience Do you believe that Happy Employees drives Happy Customers, why?

Are you ready? Listen to the Voice of Success!