86: Counterintuitive Ways to Overcome Service Obstacles with Jeff Toister

Voice of Influence

English - April 08, 2019 18:45 - 28 minutes - 26.5 MB - ★★★★★ - 54 ratings
Management Business Marketing strategy thoughtleader buyin changemanagement communication customerexperience leader manager message Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: 85: How to Align a National Team with Tisa Sinclair

Next Episode: 87: Are Your Analytics Helpful or Are They Noise? with Robert Lamb

Jeff Toister has written three customer service books; including his new book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service.

Jeff has been recognized as a top customer service thought-leader by Global Gurus, ICMI, and COM100. More than 140,000 people on six continents have taken his video-based training courses on Linda.com. His training videos include Customer Service Foundations and Leading a Customer-Centric Culture.

In this episode, Jeff discusses his new book, how he got into the customer service field, why he firmly believes providing great customer service isn’t just a matter of using common sense, why customer service leaders shouldn’t be dismissive of angry customers, how customers sabotage the service they receive, a breakdown of the “Zone of Hospitality,” and more!

Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/86 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact