82: How to Connect Your Life to Your Customer Service with Derrick Ricca
Voice of Influence
English - March 11, 2019 08:30 - 25 minutes - 23 MB - ★★★★★ - 54 ratingsManagement Business Marketing strategy thoughtleader buyin changemanagement communication customerexperience leader manager message Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 81: How to Write with the Voice of Your Brand with Leslie O'Flahavan
Derrick Ricca is a 25+ year veteran of the hospitality industry who has been the Senior Sales Manager for Greenleaf Hospitality Group for the past 17 years. His true passions are customer service, mentoring, coaching, and food.
In this episode, Derrick discusses how he got into the hospitality field, why he believes you have to drop your ego to provide good customer service, what he feels makes the biggest difference in getting a group of people to implement and adapt to changes, how he gets a transient workforce to embrace the “environment” of the business, why he strives for a blend of work and life instead of balancing the two, and more!
Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/82 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact