76: How to Hear the Voice of Your Customers with Oscar Trimboli
Voice of Influence
English - January 28, 2019 09:30 - 28 minutes - 26.4 MB - ★★★★★ - 54 ratingsManagement Business Marketing thoughtleader buyin changemanagement communication customerexperience leader manager message strategy Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 75: How to Navigate Two Sides of Respect with Andrea Joy Wenburg
Next Episode: 77: Coaching Tips for Leaders with Andrea Joy Wenburg
Oscar Trimboli is on a quest to create 100 million “deep listeners” in the world. As a former marketing director at Vodafone and Microsoft, Oscar has always been passionate about the importance of listening to his customers.
In this episode, Oscar talks about the five levels of a “deep listener,” why focusing solely on the person speaking doesn’t necessarily mean you’ll be a better listener, the cost of not being a deep and present listener in the workplace, what he would have his team listen for while reviewing calls from customers, how he used the insights gained from listeners to customers into other aspects of the company, and so much more.
Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/76 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact