74: Creating High Performing Service Agents, with Alan Stein Jr.
Voice of Influence
English - January 14, 2019 09:30 - 29 minutes - 26.9 MB - ★★★★★ - 54 ratingsManagement Business Marketing thoughtleader buyin changemanagement communication customerexperience leader manager message strategy Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Alan Stein Jr. is a coach, speaker, and author with an expertise in improving organizational performance, cohesion, and accountability. He spent more than 15 years working with highest-performing basketball players on the planet; including NBA superstar, Kevin Durant.
Alan now travels the world teaching organizations how to utilize the same strategies in business that elite athletes use to perform at a world-class level.
Alan has a brand-new book called Raise Your Game: High-Performance Secrets from the Best of the Best.
In this episode, Alan discusses the work he did with high-performing basketball players and how that’s translated to the work he does with worldwide organizations, how an experience with Kobe Bryant taught him about the importance of mastering basic skills no matter what industry you’re in, why building relationships are the foundation of successful athletes and businesses, the main basic skill that will help you improve any relationship, how to determine your identity as a business, the benefits of collectively creating standards as a group instead of passing down rules from the top of the organization, and more!
Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/74 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact