How Customer Experience be a Moat for the Startups?

JasaRodio

English - February 01, 2021 10:16 - 13 minutes - 11.3 MB
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John D. Hanson

Director, Accelerated Revenue
CX & Winning Consultant

Sharing his valuable insights on:

What is Customer Experience (CX), and Why is it so Important?
Role of Customer Love/Obsession in Investors' Funding, and How can CX help?
How can CX help SaaS Startups Retain their Customers?
How Customer Experience be a Strongest Moat for the Startups?
Case Study of Zappos.com, how they engraved CX as its culture, to eventually get acquired for $1 Bn by Amazon!