Used Car Dealer Podcast
64 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 10 ratingsWelcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews with industry experts, hot debates, and must-have news from across the industry.Whether you’re in sales, F&I, management, or in the allied industry, you’ll love the Used Car Dealer Podcast. Subscribe today anywhere you listen to podcasts.
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Episodes
UCDP Ep #59 - Interview with Mike Trudeau, EVP of Business Development at Montway Auto Transport
March 04, 2024 13:00 - 13 minutes - 9.63 MBIn this episode of the Used Car Dealer Podcast, Zach talks with Mike Trudeau, EVP of Business Development at Montway Auto Transport. They'll cover the impact of digital retail on auto transport, the benefits of Montway's M.A.P system for dealerships, how Montway is shaping the future of automotive logistics, and much more! Some of the questions asked on the podcast include: Q) How did you start in the automotive industry? Q) What role does Montway Auto Transport play for dealers? Q) What d...
UCDP Ep #58 - Interview with Kanchana Sundaram, Sr Director of Product & Innovation at Experian Automotive
February 20, 2024 14:00 - 18 minutes - 13 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Kanchana Sundaram, Senior Director of Product and Innovation at Experian. They discuss how Experian's tech, especially Fraud Protect, is revolutionizing the fight against fraud in the auto industry, the future of auto industry fraud prevention, and Experian's role in safeguarding dealerships and customers. Some of the questions asked on the podcast include: Q) How did you start your career in the automotive industry? Q) How ha...
UCDP Ep #57 - Interview with Luke Lunkenheimer - From Prison to Successful Owner of Multi Rooftop Dealership Group
January 22, 2024 18:00 - 55 minutes - 37.8 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Luke Lunkenheimer, an inspiring trainer in the automotive industry and owner of a multi-rooftop used car dealership group. Luke's journey from a past of addiction and prison to the cover of Used Car Dealer Magazine as a successful car dealer is nothing short of remarkable. Zach delves into Luke's transformative journey, discussing how he overcame the stigma of his past, the unique strategies that set Luke's dealerships apart, an...
UCDP Ep #56 - Navigating the 2024 Used Car Market w/ Cox Automotive's Senior Director of Economic & Industry Insights
January 19, 2024 13:00 - 25 minutes - 17.8 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Jeremy Robb, Senior Director of Economic and Industry Insights at Cox Automotive. They delve into the dynamic shifts in the automotive market, focusing on the trends and challenges of 2023, the evolving landscape of used vehicle values, the critical role of data in decision-making within the industry, and 2024 predictions. Some of the questions asked include: Q) What sparked your interest in the automotive industry and led to...
UCDP Ep #55 - Interview with Matt Watson, Serial Entrepreneur with $150M+ Acquisition
January 05, 2024 14:00 - 32 minutes - 22.2 MBIn this episode of the Used Car Dealer Podcast, Zach sits down with Matt Watson, a very successful serial entrepreneur in the software space and co-founder of Vin Solutions CRM (Acq. Autotrader/Cox Automotive). They discuss the evolution of automotive retail, the impact of EV technology and direct sales model, and the unique approach to identifying and capitalizing on new business opportunities in the tech world. Some of the questions asked include: Q) Can you briefly describe your journey...
UCDP Ep #54 - Interview with Amir Hever, CEO of UVeye: Pioneering the MRI for Vehicles
October 09, 2023 23:00 - 18 minutes - 13 MBIn this episode of the Used Car Dealer Podcast, Zach is joined by Amir Hever, CEO and Co-founder of UVeye . They discuss the story behind UVeye's cutting-edge automatic vehicle inspection technology, explore how AI is shaping customer experience, and the pivotal role of innovation in redefining transparency and trust in dealerships. Some of the questions asked include: Q) Can you briefly describe UVeye and the reasons behind its founding? Q) How has UVeye's product changed since its ince...
UCDP Ep #53 - Interview with Experian Expert Jim Maguire on Fraud in Auto Industry
August 18, 2023 15:00 - 27 minutes - 18.7 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Jim Maguire, Experian's senior director of product marketing for automotive. They discuss dealership fraud, ways to prevent it at your store, and Experian’s latest report on fraud in the industry. Some of the questions asked include: Q) What's your industry background and why did you join Experian? Q) What was your first car? Q) What are the most common automotive fraud types professionals should be aware of? Q) What cha...
UCDP Ep #52 - Interview w/ Kieran O'Brien - Founder and CEO of Auto Repair SaaS ShopGenie
June 13, 2023 21:00 - 18 minutes - 12.6 MBIn this episode, Zach interviews Kieran O'Brien, the Founder, and CEO of ShopGenie. Zach delves into Kieran’s entrepreneurial journey, which includes selling his first company at just 21 years old. They discuss post-pandemic challenges, issues within the auto repair industry, feedback from ShopGenie's stealth stage (an auto repair platform set to publicly launch June 15th), potential impacts of BEVs, and the implications of right-to-repair legislation, among other relevant topics. Some of t...
UCDP Ep #51 - Interview w/ Jeff Martin - CEO of NIADA
May 16, 2023 21:00 - 13 minutes - 9.36 MBIn this episode of the Used Car Dealer Podcast, Zach is joined by Jeff Martin, CEO of NIADA, for a preview of the upcoming NIADA Convention 2023, they touch on key topics like regulatory compliance, overcoming used industry challenges, building stronger dealerships, and networking with federal agencies. Some of the questions asked include: Q) Why should someone think about attending the NIADA Convention this year? Q) Who should be brought from the dealership to this event? General manager...
UCDP Ep #50 - Interview w/ Steve Greenfield - Founder & CEO of Automotive Ventures
April 24, 2023 14:00 - 30 minutes - 20.8 MBIn this insightful and special 50th UCDP episode, Zach has a conversation with industry expert and investor Steve Greenfield about the fast-changing automotive landscape. They delve into timely topics, such as electric vehicles, OEM subscription-based features, autonomous technology, and digital retail, providing valuable insights into the industry's evolution. Some of the questions asked include: Q) Steve, it's been quite a while since we last had you on the podcast, and you've accomplish...
UCDP Ep #49 - Interview w/ ASOTU Founders - Paul Daly & Kyle Mountsier
March 15, 2023 15:00 - 32 minutes - 22.6 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Paul Daly & Kyle Mountsier of ASOTU, two experts in the automotive industry. They discuss the future of digital retail, direct-to-consumer models, the BEV market, Carvana, impact of high prices and interest rates and other timely automotive topics. Some of the questions asked include: Q) How did you get into the business for the benefit of listeners who may not be familiar with you? Q) After your successful exit from the auto...
UCDP Ep #48 - Interview w/ vAuto Founder Dale Pollak on Inventory Management in 2023
March 08, 2023 16:00 - 32 minutes - 22.4 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Dale Pollak, the Founder of vAuto and one of the most well-known speakers and authors on inventory management. They discuss used car inventory management, trends, challenges, opportunities, and other related topics for dealers Some of the questions asked include: Q) What is your background and can you tell us about the founding of vAuto for those who may not be familiar? Q) How has the vAuto product set evolved from the origi...
UCDP Ep #47 - Interview with Dennis McGinn of Rapid Recon
February 22, 2023 23:00 - 28 minutes - 19.7 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Dennis McGinn of Rapid Recon. They discuss the best practices for dealership recon, potential impact of right to repair and recall disclosure-related bills on recon management, and other timely topics. Some of the questions asked include: Q) Can you talk about your background as an executive at HP and what led you to start Rapid Recon? Q) What does Rapid Recon do for dealers, and how has the product evolved since the early da...
UCDP Ep #46 - What your Dealership Needs to Know in 2023 About FTC Safeguard & Compliance
February 14, 2023 23:00 - 20 minutes - 19.1 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Adam Crowell of ComplyNet. They discuss the importance of FTC Safeguard compliance for used car dealers, the proposed rules by CFPB and FTC, safety recalls and non-proper disclosure for dealers, and advice on how to get started with compliance. Some of the questions asked include: Q) Talk about your background on the legal side of automotive and what you guys do for dealers at ComplyNet? Q) What's most important for dealers ...
UCDP Ep #45 - Used Car Dealer Podcast with Melanie Wilson of NIADA
December 30, 2022 16:00 - 15 minutes - 10.8 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Melanie Wilson, newly appointed CEO of NIADA. They discuss the latest initiatives with NIADA, her new role as CEO, and more! Some of the questions asked include: Q) Tell us a little bit about yourself, how you got into NIADA as well as the auto business. Q) Congrats on the new role, tell us about the interim CEO role of NIADA and what it means for members? Q) What unique insight are you bringing over from your CFO experien...
UCDP Ep #44 - Used Car Week San Diego LIVE Interview w/ Dealer 101 Team
November 21, 2022 19:00 - 14 minutes - 10.1 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Keith and Chris McCrone of Dealer 101 recorded LIVE at Used Car Week in San Diego, CA. They discuss training dealers just getting into the business, continuing education for dealerships, challenges as well as opportunities in 2023, and other timely content for used car dealers. Please note because this podcast is recorded live, you may hear slight conference noise in the background. Some of the questions asked include: Q) Chr...
UCDP Ep #43 - Interview w/ Bob Voltmann CEO of the NIADA
November 02, 2022 20:00 - 24 minutes - 16.6 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Bob Voltmann, CEO of NIADA. They discuss the big focuses of NIADA for 2023, predictions on the used car marketplace, and the upcoming NABD Super Forum (https://bhphsuperforum.com) November 9th, 2022. Some of the questions asked include: Q) What came out of the NIADA National Policy Conference 2022? Q) What did you learn about what makes Washington move to get new policies in place for organizations like TIA or the NIADA? Q)...
UCDP Ep #42 - Interview w/ Melinda Zabritski, Senior Director of Auto Financial at Experian
October 25, 2022 22:00 - 10 minutes - 7.16 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Melinda Zabritski, Senior Director of Automotive Financial Solutions at Experian. They discuss the average loan amount growth, credit union auto finance market share, and her speaking engagement at the upcoming NABD Super Forum. Some of the questions asked include: Q) So, as an ice breaker, Melinda, talk about what brought you into the auto credit space? Q) Discuss the average loan amount growth, and what that means for the...
UCDP Ep #41 - Interview w/ Wendy Rinehart, Executive Director of OIADA
August 25, 2022 20:00 - 17 minutes - 12.1 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Wendy Rinehart, the executive director of the OIADA (Ohio Independent Auto Dealer Association). They discuss the used car marketplace, the importance of IADAs, the upcoming Ohio convention, and more! Some of the questions asked include: Q) So Wendy, I wanted to start with an ice breaker, you mentioned to me, that you made, two big business mistakes before 18, what were they? Q) So how did you get into the auto business, an...
UCDP Ep #41 - Interview w/ Wendy Rinehart, Executive Director of OIADA
August 25, 2022 20:00 - 17 minutes - 12.1 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Wendy Rinehart, the executive director of the OIADA (Ohio Independent Auto Dealer Association). They discuss the used car marketplace, the importance of IADAs, the upcoming Ohio convention, and more! Some of the questions asked include: Q) So Wendy, I wanted to start with an ice breaker, you mentioned to me, that you made, two big business mistakes before 18, what were they? Q) So how did you get into the auto business, an...
UCDP Ep #40 - 2022 Interview w/ Bob Voltmann CEO of the NIADA on current market, Washington DC, and more!
July 15, 2022 00:00 - 21 minutes - 14.8 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Bob Voltmann, the CEO of NIADA, the largest national used car association in the United States. They discuss the used car marketplace, NIADA updates in Washington, the most recent convention, and more! Some of the questions asked include: Q) So let’s get started and for those of us listening talk about what your first year and a half as CEO of NIADA have been like, what have you learned? Q) Follow Up - Any learnings from t...
UCDP Ep #39 - Interview with Bob Hollenshead on the wholesale marketplace, Carvana acquiring Adesa, and Cars Acquisition
May 31, 2022 20:00 - 45 minutes - 31.1 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Bob Hollenshead, the CEO & Founder of Accu-Trade, one of the largest used car wholesalers in the United States, and a serial entrepreneur. Zach and Bob discuss the current used car market wholesale conditions, Carvana, and the future outlook of the used car marketplace. Some of the questions asked include: 1) So, Bob, we still have a supply chain challenge this year, what has been your view of this 2022 used car marketplace th...
UCDP Ep #38 - Interview with Chip Perry CEO of A2Z Sync (Former CEO of Autotrader & TrueCar) on the One Person Sales Model
May 04, 2022 19:00 - 27 minutes - 18.9 MBIn this episode, Zach Klempf interviews Chip Perry, CEO of A2Z Sync (Former CEO of Autotrader & TrueCar) on: the "One Person Sales Model': current used car market conditions; and what excited Chip to join A2Z Sync. Some of the questions asked include: Q) Major news outlets have been covering the high inventory prices, inventory shortage, rising price of gasoline, rental cars at an all time high, what has been your view of these economic challenges for dealers from your lens? Q) In several ...
UCDP Ep #37 - Interview with Randy Kobat VP of Inventory Management Solutions at Cox Automotive
April 13, 2022 14:00 - 10 minutes - 7.52 MBIn this episode, Zach Klempf interviews Randy Kobat, VP of Inventory Management Solutions at Cox Automotive. Randy discusses the latest developments from NADA, how Upside and KBB ICO help used car dealers, as well as general discussion around inventory management. Some of the questions asked include: Q) So let’s get started, and for those of us listening, talk about how you got into the auto industry? Q) You and the Cox team recently got back from NADA; what were some of the new exciting...
UCDP Ep #36 - Interview with Jasen Rice President of Lotpop on Inventory and Lot management
January 06, 2022 21:00 - 26 minutes - 18.1 MBHappy New Year and after a December break we have the first episode of the UCDP for 2022 featuring Jasen Rice of Lotpop. In this episode, Zach Klempf interviews Jasen Rice the president of Lotpop which is a lot management software and professional services company. Jasen discusses the latest developments with the inventory / chip shortage, his experience in the industry and at vAuto, as well as best practices for dealers on turn and lot management. Some of the questions asked include: Q) ...
UCDP Ep #36 - Interview with Jasen Rice President of Lotpop on Inventory and Lot management
January 06, 2022 21:00 - 26 minutes - 18.1 MBHappy New Year and after a December break we have the first episode of the UCDP for 2022 featuring Jasen Rice of Lotpop. In this episode, Zach Klempf interviews Jasen Rice the president of Lotpop which is a lot management software and professional services company. Jasen discusses the latest developments with the inventory / chip shortage, his experience in the industry and at vAuto, as well as best practices for dealers on turn and lot management. Some of the questions asked include: Q) ...
UCDP Ep #35 - Interview with Bill Zadeits President of Cherokee Media (Auto Remarketing & Used Car Week)
November 01, 2021 12:00 - 18 minutes - 12.7 MBIn this episode of the Used Car Dealer Podcast, Zach Klempf interviews Bill Zadeits the president of Cherokee Media which is one of the most recognizable automotive press outlets with the Auto Remarketing Magazine and the Used Car Week properties. Zach discusses the latest developments from Auto Remarketing including their in-person conference this year and observations from the used car marketplace. Some of the questions asked include: Q) Your AR publication has been covering the pandemic...
UCDP Ep #34 - Interview with Lissette Gole Head of Automotive Retail at Google on Used Car Sales
October 22, 2021 15:00 - 16 minutes - 11.1 MBIn this episode of the Used Car Dealer Podcast, Zach Klempf interviews Lissette Gole the head of automotive retail at Google. Lissette discusses the latest developments from Google including their dealer playbook and how they help dealers sell more cars online. Some of the questions asked include: Q) So let’s get started, and for those of us listening, talk about your career path into automotive at Google? Follow Up - For those unfamiliar with Google’s offering for dealers, talk to me ab...
UCDP Ep #33 - Interview with Joe McCloskey of the NIADA on 50 years in the used car business
October 06, 2021 13:00 - 32 minutes - 22.5 MBIn this episode of the Used Car Dealer Podcast, Zach Klempf interviews Joe McCloskey the NIADA President of the board of directors and a successful Colorado-based used car dealer operator who has been in the business for over 50 years. Zach and Joe discuss the importance of IADAs as well as 20 groups, inventory during the pandemic, and thoughtful advice from Joe's years in the business. Some of the questions asked include: Q) So let’s get started, and for those of us listening talk about...
UCDP Ep #33 - Interview with Joe McCloskey of the NIADA on 50 years in the used car business
October 06, 2021 13:00 - 32 minutes - 22.5 MBIn this episode of the Used Car Dealer Podcast, Zach Klempf interviews Joe McCloskey the NIADA President of the board of directors and a successful Colorado-based used car dealer operator who has been in the business for over 50 years. Zach and Joe discuss the importance of IADAs as well as 20 groups, inventory during the pandemic, and thoughtful advice from Joe's years in the business. Some of the questions asked include: Q) So let’s get started, and for those of us listening talk about...
UCDP Ep #32 - Interview with Danny Zaslavsky of VinCue on used inventory management
September 22, 2021 17:00 - 21 minutes - 14.8 MBIn this episode of the Used Car Dealer podcast, Zach Klempf interviews Danny Zaslavsky the managing partner of VinCue on running a large used car dealership with no floor plan, inventory management in 2021, VinCue product, and the concept of the highest authentic value. Some of the questions asked include: Q) So let’s get started, and for those of us listening: Danny - Talk about your background in automotive and how you got involved in the VinCue business? Q) 2020 and 2021 have been s...
UCDP Ep #31 - Inventory Marketing with Chris Lentz of AutoSweet
August 17, 2021 17:00 - 11 minutes - 7.92 MBIn this episode of the Used Car Dealer podcast, Zach Klempf interviews Christ Lentz the CEO of AutoSweet and an auto industry entrepreneur with a previous exit. Chris discusses with Zach how dealers have adapted their inventory marketing, Facebook, Google Adwords, best practices with dealer marketing. Some of the questions asked include: Q) So let’s get started and for those of us listening talk about your previous experience as an automotive industry entrepreneur pre-AutoSweet and how you...
UCDP Ep #30 - Auto Marketing with Ilana Shabtay of AutoLeadStar
July 14, 2021 12:00 - 17 minutes - 12.1 MBIn this episode of the Used Car Dealer podcast, Zach Klempf interviews Ilana Shabtay the Director of Marketing at AutoLeadStar and a podcaster herself on the Inside Auto Podcast. Ilana discusses with Zach how dealers have adapted their marketing of used cars, best practices and not-so-good practices with dealer marketing, and other hot topics in the used car marketplace. Some of the questions asked include: Q) 2021 was been a roller coaster of a year for dealers, talk to me about what yo...
UCDP Ep #29 - Bob Voltmann of the National Independent Automobile Dealers Association (NIADA)
July 05, 2021 12:00 - 21 minutes - 15 MBIn this episode of the Used Car Dealer podcast, Zach Klempf interviews Bob Voltmann the CEO of the National Independent Automobile Dealers Association (NIADA). Since joining NIADA, Voltmann has led new initiatives to bring even more value to associate members and partners. Bob discusses what it was like to join NIADA during the pandemic and upcoming in-person NIADA conference in Texas. This is an episode you will not want to miss! Some of the questions asked include: Q) Talk to me about w...
UCDP Ep #28 - Justin Davis of BacklotCars (Acq. KAR Global) on Online Wholesale & Used Cars
May 18, 2021 16:00 - 18 minutes - 12.6 MBIn this episode of the Used Car Dealer podcast, Zach Klempf interviews Justin Davis Co-Founder of BacklotCars which was recently acquired by KAR Global a publicly traded company. Since joining KAR, Davis has led the successful integration of BacklotCars and TradeRev, combining all U.S. users onto one streamlined platform and digital dealer-to-dealer marketplace. Davis and his team lean in to their entrepreneurial roots, aiming to deliver a simple and intuitive solution that helps dealers con...
UCDP Ep #27 - Nathan Fox on Used Car Inventory and Merchandising in 2021 + SnapLot 360
April 28, 2021 23:00 - 12 minutes - 8.39 MBIn this episode of the Used Car Dealer podcast, Zach interviews Nathan Fox of Cox Automotive who is the Senior Director of Business Development for Cox Automotive’s Inventory Management Solutions brands which include vAuto and Kelley Blue Book Instant Cash Offer. In this role, Nathan leads the development of all inventory merchandising solutions. His primary focus is helping dealerships grow their business by having all the data and tools they need to ensure their inventory investments pay...
UCDP Ep #26 Social Media, Branding, Customer Buying Process, and "Why Buy from Us" for Used Car Dealers w/ Jason Harris
April 12, 2021 13:00 - 29 minutes - 20.6 MBIn this episode of the Used Car Dealer podcast Zach interviews marketer and podcaster Jason Harris out of Canada. Jason discusses how used car dealers can brand themselves, social media mistakes, "Why buy from us", and the customer buying process. Some of the questions asked include: Q1) 2020 was a roller coaster of a year for dealers, talk to me about what you observed from your lens in Canada and how dealers adapted since the pandemic? Q2) What are you seeing in 2021 in terms of digit...
UCDP Ep #25 Carvana, Vroom, Digital Retail, CRM, & Used Car Marketplace w/ Steve
March 26, 2021 00:00 - 13 minutes - 9.55 MBSteve is back for another episode of the UCDP where we catch up on hot industry topics including digital retail for used car dealers; Carvana and other public online used car dealers; as well as how the used car marketplace is performing in 2021. Some of the questions asked include: 1. What has Steve been seeing in terms of recovery (2021) and used dealers starting to pick up momentum? 2. Steve, what are you seeing in terms of tax season activity, any pickup from the stimulus checks? 3. ...
UCDP Ep #24 Jeff Martin of TXIADA on the importance of dealer associations
February 23, 2021 13:00 - 25 minutes - 17.6 MBJeff Martin the executive director of the TXIADA sits down with Selly CEO Zach Klempf to discuss the importance of independent dealer associations as well as timely topics for used car dealers. Some of the questions asked include: 1. For those unfamiliar with TXIADA give us a high level about the size and impact of the TXIADA? 2. A lot of used car dealers are aware of IADAs but may not be members, why should they join an IADA and what does TXIADA do specifically for used car dealers in ...
UCDP Ep #23 ~ Interview with CEO of Cars.com Inc on Used Car Dealers Online Presence
January 13, 2021 03:00 - 18 minutes - 12.4 MBIn this episode of the Used Car Dealer Podcast, Zach interviews Alex Vetter the CEO of Cars.com in an insightful interview about small business, online presences, and the differentiation of Cars.com versus other auto marketplaces. Some of the other topics they discuss include: Q1) For those of us listening talk about how you got into Cars.com in the early days and eventually become the CEO? Q2) It’s been a roller coaster of a year for dealers, talk to me about what you have observed fr...
UCDP Ep #22 - Interview with a Used Car Dealer Operator on Challenges and Success of 2020
December 23, 2020 13:00 - 26 minutes - 18.4 MBIn this special episode of the Used Car Dealer Podcast Zach and Steve talk with used car dealer owner and operator Michael Greer on the challenges and successes of 2020. This is the first retail dealer we have brought on the podcast and a very interesting episode. They discuss a variety of topics from vehicle acquisition and pricing during the pandemic to online car sales. Some of the topics they discuss include: 1. How Michael got into the car business and what's unique about his store ...
EP #21 Jason Reaves on Buy Here Pay Here Auto Sales and BHPH Dealers
December 15, 2020 23:00 - 11 minutes - 8.28 MBFor this episode of the Used Car Dealer podcast, Zach interviews Jason Reaves who is the President of Wayne Reaves DMS and also a subject matter expert in BHPH. Zach and Jason discuss everything from the mistakes of new BHPH operators to the increased investment in the sub-prime marketplace. On the episode they discuss: - How Jason got into the car business and the fact that his father's BHPH store hired developers in the 1970s to build technology to create more efficiencies. - What Jas...
Ep #20 - Bob Lanham of Facebook on how dealers can better leverage Facebook Marketplace
December 04, 2020 15:00 - 24 minutes - 17 MBZach Klempf interviews Bob Lanham Head of Automotive Retail at Facebook on how used car dealerships can leverage Facebook Marketplace, Facebook Ads, and Facebook Messenger in 2020 and beyond. Topics for the podcast include: 1) What Bob has observed from his lens at FB when it comes to used car sales during the pandemic 2) The latest for auto dealers in terms of Facebook offerings 3) The importance of being responsive on Facebook Marketplace and how that contributes to best in class custo...
EP #19 - Interview with Ken Hill the managing director at 700 Credit on topics ranging from digital retail to pre-qualification
November 24, 2020 00:00 - 18 minutes - 13 MBEpisode Overview: In this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the managing director at 700 Credit Ken Hill. They have a timely discussion on topics ranging from digital retail to prequalification. They discuss on the episode: - Observations from Ken on the impact of the COVID-19 pandemic on retail auto dealers as it relates to credit - How has credit and compliance adapted for automotive digital retail and what role does pre-qualify play in that? - Co...
EP #18 - Interview with Brian Moody the executive editor at KBB & Autotrader
November 17, 2020 00:00 - 23 minutes - 16.1 MBIn this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the executive editor at KBB/Autotrader Brian Moody. They have a timely discussion on topics ranging from digital retail to consumer trends during the pandemic. They discuss on the episode: - Observations from Brian on the impact of the COVID-19 pandemic on retail auto dealers as well as the impact on the Autotrader and KBB marketplace - How are consumers shopping differently during the pandemic? - The new monthly ...
UCDP Ep #17 - Interview w/ David Foutz of Cox Automotive on Margin Compression and what’s in store for 2021
November 06, 2020 02:00 - 28 minutes - 19.8 MBIn this episode of the Used Car Dealer Podcast, Zach Klempf interviews the VP of Sales at Cox Automotive David Foutz who oversees Kelly Blue Book, Dealertrack DMS, and Xtime. They have a timely discussion on topics ranging from margin compression to trends in automotive retail. They discuss on the episode: - Margin compression considerations for auto dealers during Q4 and beyond - Retail auto dealer adoption of digital retail as well as advancements in the service drive - Future discu...
UCDP Ep #16 - James Maynard, Cox Automotive SVP Product & Engineering, discusses Digital Retail and Fixed Ops
October 26, 2020 23:00 - 30 minutes - 20.9 MBIn this episode of the Used Car Dealer Podcast, Zach Klempf interviews SVP of Product and Engineering at Cox Automotive James Maynard. They have an insightful and in-depth discussion on technology and trends in automotive retail. They discuss on the episode: - Digital retail adoption during the pandemic and how it can make the smaller used car dealer model more scalable - Efficiency in communication in both the sales and service processes at dealerships - Innovations in Xtime, Dealer.c...
Used Car Dealer Podcast Ep #15 - Interview with Cox Automotive Sr. Economist Charlie Chesbrough
October 12, 2020 13:00 - 24 minutes - 17 MBIn episode #15 Zach has an in-depth interview with Senior Economist at Cox Automotive Charlie Chesbrough, they discuss hot topics like: 1) What does an economist do and how does one become an economist at Cox Automotive 2) Charlie's perspective on the economy from March to present (auto-focused) 3) Wholesale prices on used inventory and impact of manufacturers stopping production earlier in the year 4) 84-month interest rates and stimulus-driven automotive marketplace 5) Online auto re...
Used Car Dealer Podcast Episode #14 - Ed French ~ Used Cars/Service/Human Capital
October 05, 2020 17:00 - 31 minutes - 21.6 MBIn this episode, Zach interviews Ed French and we discuss the following: 1. We discuss the changes from March/April when COVID-19 first started to take mindshare to now as well as the concept of MWBA 2. Inventory management is a hot topic in today’s marketplace; what should dealer operators be doing to set themselves up for success in sourcing inventory in today’s marketplace? 3. Many used car dealers are running with smaller teams and furloughed or fired employees during the pandemic. Ow...
Used Car Dealer Podcast - Ep #13 Dale Pollak Founder of vAuto and Industry Legend
August 28, 2020 16:00 - 28 minutes - 19.6 MBIn this episode Zach and Steve interview Dale Pollak who's the Founder of vAuto which is one of the most well-known inventory management products in the industry. Dale's career in the automotive industry spans more than two decades. As a former dealer, technology entrepreneur and best-selling author, Pollak has helped over 10,000 automotive dealers in North America make dramatic improvements in their new and used vehicle operations. His investment and market-based approach served as the fo...