Urgent Care Leadership
30 episodes - English - Latest episode: 3 months ago - ★★★★★ - 8 ratingsIf it were easy, everyone would do it...but it's not. Join us as we explore the fun and frustration of leading and managing in our unique industry.
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Episodes
Limited Scope X-Ray Advocacy: A Deep Dive
April 15, 2024 22:00 - 29 minutes - 20.6 MBThis episode goes into the details of what it takes to make things happen in state legislation and regulations, through the experience of Christopher Nugent, MBA, CRA, RT(R)(CT). Chris has been instrumental in the work of UCA member coalitions who are advocating state by state to ensure a pathway exists for limited scope x-ray licensure in all states. We discuss the victories and how they were won, which states are up next, what you need to know before you undertake this work in your stat...
Brandon Robertson - 2024 UCA Board Candidate
March 19, 2024 21:00 - 9 minutes - 6.7 MBBrandon Robertson is the Founder and CEO of UCP Merchant Medicine and Intellivisit Solutions and is a candidate for the Urgent Care Association Board of Directors in 2024.
Stephanie Bond - 2024 UCA Board Candidate
March 18, 2024 20:00 - 5 minutes - 4.11 MBStephanie Bond is the Practice Administrator at Intermountain Health and a candidate for the Urgent Care Association Board of Directors in 2024.
Boyd Faust - 2024 UCA Board Candidate
March 14, 2024 18:00 - 12 minutes - 8.76 MBBoyd Faust is the Chief Strategy Officer at GoHealth and a candidate for the Urgent Care Association Board of Directors in 2024.
Derek Newell - 2024 UCA Board of Directors Candidate
March 14, 2024 16:00 - 12 minutes - 8.28 MBDerek Newell is the Chief Executive Officer of NextCare and is a candidate for the Urgent Care Association Board of Directors in 2024.
Dr. Jeff Schor - 2024 UCA Board of Directors Candidate
March 12, 2024 21:00 - 10 minutes - 7.11 MBDr. Jeff Schor is the founder and former CEO of PM Pediatrics and a candidate for the Board of Directors for the Urgent Care Association in 2024.
Rachel Sossoman - 2024 UCA Board of Directors Candidate
March 12, 2024 21:00 - 6 minutes - 4.66 MBRachel Sossoman is the President and CEO of Mercy Urgent Care and Occupational Medicine and is a candidate for the Urgent Care Association Board of Directors in 2024.
S3: Eric Zimmerman, Lobbyist, McDermott+
January 19, 2024 02:00 - 33 minutes - 22.7 MBEric Zimmerman leads UCA's lobbying team at McDermott+ in Washington, D.C. McDermott+ serves the health industry exclusively, and their team of lawyers, physicians, policy professionals, data analysts and Capitol Hill/government agency veterans brings robust expertise to UCA's Advocacy efforts. Eric Zimmerman joins UCA CEO Lou Ellen Horwitz to dive into the current state of UCA's efforts to elaborate on the "why" of our strategies and tactics, "how" things get done in Congress and with age...
S3 Selena Gurley, UCA Advocacy Committee Chair
November 12, 2023 19:00 - 17 minutes - 12.3 MBSelena and Lou Ellen discuss UCA's advocacy strategy and tactics: how we got here, what progress we've made, lessons learned and insights gained, and what everyone who works in urgent care (or just loves and believes in it) can be doing to engage with legislators and regulators to make sure we'll always be here when our communities need us.
S3 Intro: Advocacy Update
September 25, 2023 17:00 - 4 minutes - 3.4 MBUCA Chief Executive Officer Lou Ellen Horwitz provides an update on Urgent Care Advocacy and the next steps, both as an organization and an industry.
Dr. Tracey Davidoff - 2023 UCA Board Candidate
March 16, 2023 18:00 - 6 minutes - 4.59 MBSince the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year's election candidates. This episode's guest is Dr. Tracey Davidoff, Urgent Care physician at Baycare Urgent Care. Election ballots are sent directly to individual members, and to the key contacts for our organizational mem...
Suzanne Jackson - 2023 UCA Board Candidate Interview
March 16, 2023 18:00 - 9 minutes - 6.67 MBSince the founding of the Urgent Care Association, it’s been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year’s election candidates. This episode’s guest is Suzanne Jackson, Chief Operating Officer at HCA Healthcare Physician Services Group. Election ballots are sent directly to individual members, and to the key contacts for ou...
Danielle Bynum - 2023 UCA Board Candidate Interview
March 16, 2023 18:00 - 8 minutes - 6.05 MBSince the founding of the Urgent Care Association, it’s been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year’s election candidates. This episode’s guest is Danielle Bynum, Director of Operations of Physician Practice Management at Gerald Champion Regional Medical Center. Election ballots are sent directly to individual members,...
Katina Holliday - 2023 UCA Board Candidate
March 16, 2023 18:00 - 6 minutes - 4.62 MBSince the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year's election candidates. This episode's guest is Katina Holliday, Owner of Urgent Care at the Pointe and Executive Director at Holliday's Helping Hands. Election ballots are sent directly to individual members, and to the ke...
Dr. Allury Arora-Lal - 2023 UCA Board Candidate Interview
March 07, 2023 23:00 - 10 minutes - 7.04 MBSince the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors. So, every year, UCA members elect a new class of directors to the Board. In the next few episodes of the podcast you are going to get to meet this year's election candidates. This episode's guest is Dr. Allury Arora-Lal, Founder and Chief Medical Officer of Urgent Care for Children. Election ballots are sent directly to individual members, and to the key contacts for our ...
S2 Ep4: Early Leadership, Disaster Medicine & Diversity - Cassandra Donnelly
December 29, 2022 14:00 - 28 minutes - 19.5 MBDr. Cassandra Donnelly talks about her personal journey shifting from Emergency and Disaster Medicine to Urgent Care, her path to leadership and why diversity work is not a trend, but good business.
S2 Ep3: Occupational Medicine - Max Lebow
September 06, 2022 12:00 - 34 minutes - 23.6 MBDr. Max Lebow is Medical Director of Reliant Immediate Care Medical Group and the President of the Board of Directors of the Urgent Care Association. Trained and board certified in emergency medicine and occupational medicine, he shares how he got to where he is, and provides advice for those starting out in Urgent Care.
S2 Ep2: Density, Data & Doing Urgent Care - Stan Blaylock
April 15, 2022 04:00 - 24 minutes - 17 MBStan Blaylock has been CEO of Physicians Immediate Care for the last decade, shepherding the organization through growth and change in multiple markets. Listen in as he shares his unique perspective - informed by his prior experience in pharmacy networks and as head of Walgreens Health Services - on where urgent care is and can be going.
Season 2, Episode 1: Centralization & Distribution - Catherine Matthews
February 25, 2022 19:00 - 30 minutes - 20.6 MBCatherine Matthews, owner and CEO of Lansing Urgent Care, came into urgent care from General Electric - and the background she brought with her strongly influenced how she runs her centers. The way she rotates her team and "manages" each location really changed my mind about what models work well and are scaleable. Hope you enjoy.
Episode 7: Pride - Aaron Bright
October 15, 2021 22:00 - 26 minutes - 18.6 MBDr. Aaron Bright is one of the most humble people I know - but his pride in the outcome his team's ironclad dedication to quality is inspiring. UCA has partnered with Aaron's company - Hippo Education - to bring the best of urgent care learning to everyone we know...it's that good. Listen in to learn why as Dr. Joe Toscano and I interview Aaron together.
Episode 6: Access - Suzanne Jackson
August 13, 2021 15:00 - 19 minutes - 13.6 MBSuzanne has gone from CEO roles in large health systems into the deep end of urgent care – after a hard sell. Her high-level perspective on how to lead across diverse geographies, the importance of model standardization, attracting/retaining talent and emerging technologies has lessons for us all.
Episode 5: Growth - Lynne Rosen
July 29, 2021 22:00 - 27 minutes - 18.7 MBLynne Rosen has grown and developed more successful companies than you - I almost guarantee it. Hear how she earned her stripes, what she learned along the way, how she ended up in urgent care, and where she thinks it's going.
Episode 4: Relationships - Steve Sellars
May 20, 2021 23:00 - 29 minutes - 20 MBPremier Health has quietly but most certainly become known as the reigning expert in urgent care/health system partnerships. Listen in as Steve shares his insights from 15+ years of building and developing some of the most successful relationships in the country.
Episode 3: Focus - Richard Park
March 30, 2021 03:00 - 29 minutes - 20.2 MBIf you want to know some of CityMD's original secrets to success, have a listen. Warning: they aren't sexy, and they aren't easy - but they could be tremendously helpful to you.
Episode 2: Hubris - Patrice Pash
February 25, 2021 02:00 - 34 minutes - 23.9 MBWhat does someone like Patrice Pash, who is renowned in our industry for her incredible operations acumen and industry expertise, consider the key characteristic of a great leader? The answer might surprise you. And yes, getting to hang out with her for this was awesome. If you've ever seen her speak, you'll know what I mean. Enjoy!
Bonus Episode for UCBX: Spring Cleaning Part One
February 05, 2021 01:00 - 24 minutes - 16.6 MBIt's time to take stock of how our urgent care centers look, and understand the impact that has on our patient experience, staff workflows and morale, regulatory compliance and even clinical care. As leaders, we have to find ways to take off our blinders and get things back into shape - then create better systems to keep them there. Learn from Debbie Rae, Director of Administration for Retail Health how she's done this in 50+ locations. This Bonus Episode was specially created for the Febru...
Bonus Episode for UCBX: Spring Cleaning Part Two
February 05, 2021 01:00 - 6 minutes - 4.47 MBIn this short bonus segment I dig a little deeper into some of the leadership pitfalls and opportunities that are hidden in activities like Spring Cleaning. This Bonus Episode was specially created for the February UCBX - UCA's new Monthly Management Education "box" - which includes webinars, podcasts like this and other resources tailored to the beginning of the year in urgent care. Check it out at ucaoa.org.
Episode 1: Nimble and Bold - Shaun Ginter
January 29, 2021 18:00 - 20 minutes - 14 MBSome of the innate characteristics of the people drawn to urgent care as a profession served us well through the pandemic so far. Shaun and I take a look at the past year, which organizations excelled vs. just survived (or not), what made the difference, and what we can all learn from it.
Bonus Episode for UCBX: Scope and Culture Part Two
December 30, 2020 23:00 - 15 minutes - 10.5 MBThis episode continues our discussion from Part One, getting into variation in provider scope and suggestions for urgent care practices that are smaller than FastMed, where guests Melissa Nottingham, Allison Kaplan and Barbra Carey work. This Bonus Episode was specially created for UCA's January UCBX - our Monthly Management Education "box" - which contains more resources on scope and other timely topics. Check it out at ucaoa.org.
Bonus Episode for UCBX: Scope and Culture Part One
December 30, 2020 23:00 - 11 minutes - 7.63 MBVariety in scopes of practice within your clinical team can throw a wrench in your workflows, and ultimately your culture. In this episode we dig into this with guests Melissa Nottingham, Allison Kaplan and Barbra Carey from FastMed Urgent Care. This Bonus Episode was specially created for the January UCBX - UCA's new Monthly Management Education "box" - which has additional resources on MA scope plus webinars and resources tailored to the beginning of the year in urgent care. Check it o...