147 - Rob Markey - Partner in Bain & Company and Creator of the Net Promoter System
The Kara Goldin Show
English - May 03, 2021 11:00 - 44 minutes - 30.7 MB - ★★★★★ - 72 ratingsEntrepreneurship Business Health & Fitness Nutrition Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
“You have to ask less to learn more. You don't do that with multiple-choice questions. You don't do that by just surveying people. You do it by observing and listening and thinking and understanding.”
What’s the difference between a satisfied customer and a loyal customer? Rob Markey, Creator of the Net Promoter System and Partner at Bain & Company shares so many nuggets in the latest episode! Want to really understand your customer? Listen for the treasure trove of advice waiting for you today on #TheKaraGoldinShow #Customers #Loyalty #AlwaysBeLearning
Show notes at https://karagoldin.com/podcast/147