Shifting Bias and Beliefs with Sejal Thakkar

Sejal Thakkar is on a mission to educate and empower others to create a world where everyone is treated with dignity and respect. She is a former employment law attorney, a TEDx speaker, and the founder and Chief Civility Officer at TrainXtra, where she helps her clients create positive, safe, and respectful workplaces through customized training and coaching. She also recently joined Nobody Studios as Chief Culture Officer. Barry O’Reilly welcomes her on this week’s Unlearned Podcast to share her story of unlearning how to shift her own biases and beliefs.

Check Your Biases
It’s difficult to acknowledge your biases because they often portray a vision of you that is the opposite of what you believe of yourself. Sejal had to check her own biases in order to do her job as an attorney, representing persons accused of discrimination and harassment. “I had to do a lot of my own inner work to recognize my own bias so that I can do my job because there's no way that I can represent people unless I checked my own biases,” she remarks. Our biases often stem from our experiences, and they don’t make us bad people. The key is to slow down and recognize when we’re letting our unconscious biases affect our decisions and use strategies to combat them. She has changed her language: she no longer refers to them as biases, but beliefs. She shares an online tool listeners can use to discover their unconscious beliefs. She also advises leaders to have an accountability partner who will tell them honestly if they’re letting unconscious beliefs influence their decisions.

Unlearning Preconceived Notions
Practice active listening, Sejal advises, and you’ll start picking up on your own preconceptions and judgments. Barry reminds listeners that we’re all programmed to have automatic responses in some situations. However, we can reprogram our brains once we become aware of our negative hidden beliefs. He and Sejal discuss their own blind spots and the importance of being humble and willing to learn and grow. “I've spent my whole life up to this point learning, and now the rest of life is unlearning,” Sejal comments. It’s about taking small steps in the right direction; eventually “everything else will start to roll”. “The ability to adapt is so powerful,” Barry agrees; “...just do small steps and learn your way through it.”

Where Culture Starts 
“Your culture starts the moment you hire the first person,” Sejal tells her clients. Building a healthy, respectful, and diverse culture means maximizing the skills, talents, and contributions of every employee. You have to know what your employees want: ask them and listen to their feedback. “If you're too afraid to know about what problems are going on, how can you fix them?” she argues. Nurture an environment where people feel safe to speak up so that you can deal with problems before they become a lawsuit.

Looking Ahead
Sejal is excited about being part of Nobody Studios and helping to build the company culture from the ground up. “The key is the learning is never gonna stop,” she tells Barry, “so I'm excited about the fact that I get to learn about and challenge myself in ways that I never have.”

Read full show notes at Barry O'Reilly.com

Resources
Sejal Thakkar on LinkedIn | Twitter 
Implicit Association Test