044: Bob Mosher Delivers Difficult Communications

Unlabeled Leadership

English - April 14, 2021 11:00 - 21 minutes - 19.8 MB - ★★★★★ - 2 ratings
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Previous Episode: 043: David Koster Taps into Your Potential

Next Episode: 045: Randy McNeely Helps Build Cultures

I invite guests to share personal stories about acts of leadership that help shape their lives. In Episode 44, Bob Mosher’s storytelling helps us deliver the truth to executives, hiring smart professionals, and encourages us to remove barriers that limit capabilities.

00:00 Prologue

From public school teaching to consulting with McDonald’s, Bank of America, Herman Miller, Hitachi, Disney University, and Progressive Insurance (to name only a few), Bob has helped executives rethink how they develop talent and provided a countless number of training solutions. Not only does Bob help clients, but he also gives back to the talent-development profession through his stewardship.

01:40 Part 1: Delivering the Truth

As professionals advance to a senior role in an organization, they become more removed from customer-facing interactions. They often rely on other employees to understand what is happening within the organization. Bob shares a story about an executive who makes it safe to deliver messages, even when messages aren’t positive.

07:41 Part 2: Accepting Honest Feedback

During a business meeting in Europe, Bob describes how a subordinate expressed a controversial opinion and what didn’t happen afterward.

14:34 Part 3: Hiring and Enabling Employees

While advising us, Bob shares two stories to explain his advice.

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No transcript available (future enhancement)

Episode links

Bob’s LinkedIn profile, bio, and Twitter

Bob’s websites

The 5 Moments of Need®

APPLY Synergies

Bob’s books

Innovative Performance Support

Training for Results

Bob’s Slideshare: 70-20-10 - Driving Business results through Performance Support

Bob’s HPT Video 2019

HPT Treasures: HPT Practitioner Videos